Skype

Talk Is Cheap: Switching to Internet Telephones

by James E. Gaskin  · 15 Mar 2005  · 731pp  · 134,263 words

business models. But once you have your computer connected to the Internet via a broadband connection, it's easy to make voice calls with Skype. And Skype happily avoids any problems getting through your firewall. Different software phone services have more problems. It takes some effort to get other softphones working

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and phone-centric vendors seem most proud of don't apply to the computer-centric services. Long distance? Cheap on Vonage, but free on Skype. Caller ID? Skype shows user profiles. There are some features that attract users, of course. The highest attraction value is the power of community. If your

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London as well). Two cents a minute for long distance across the world matches the best pricing from Vonage and other phone-centric providers. Skype installation and firewall handling beats the SIP family phones by a considerable margin. Although installation shouldn't be called an advanced feature, handling security

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expensive) offering remains unknown. The beta information makes a point to mention that Voicemail moves over the Internet while encrypted, just like the rest of Skype's traffic. Files on your local computer are decrypted automatically when downloaded. Enter SkypePlus, another future product announced with their typical startling lack of

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world for computer-centric broadband phone providers. Take a look at the comparison in Table 6-1. Table 6-1. Computer-centric provider comparison Feature Skype SIPphone FreeWorldDialup Dialing out Yes Yes Yes Accept incoming calls Yes (beta now but soon) Yes Yes Voicemail Yes (beta now but soon) Yes

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at the type of features computer-centric systems leave off; I discussed them at length in Chapter 5: Transferring your current phone number to Skype or other computer-centric softphone service provider 911 Caller ID Call Forwarding Call Waiting Assign rings to specific calling phone numbers 311 for local information

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discussed in the previous chapter. Computer-centric broadband phone services primarily benefit groups calling each other over the service. Many Skype users are invited by earlier Skype users, a process Skype makes easy by adding invitations to their web site. SIP-based broadband phone providers rely on business users to define their

…

but other broadband phone companies provide excellent call quality and coverage, so SkypeOut must keep up. Security issues are appearing and will get worse. Skype has a terrible reputation with large companies who find it unacceptable to let the service through their firewalls so easily. What is a clever technology

…

recipe for financial success, even with a million paying customers (when they're supporting many millions of nonpaying customers). SkypeOut payments must improve. The Skype forums burst with complaints about the third party authorized early on to handle credit card transactions, MoneyBookers (www.moneybookers.com). Plans to accept PayPal transactions

…

customers from free services to paid services takes careful management and strong execution. Many products make that transition, but many more fail and disappear. Skype's strong market position will keep them afloat if they make mistakes because of customer loyalty. But every other broadband phone company now targets every

…

calling traditional telephone numbers, went live that day. Before SkypeOut's first birthday, the service had over a million paying customers. This step required Skype to get involved with traditional telephone suppliers. They leveraged the modern expertise of Level 3, Cable and Wireless, and other global telecom suppliers who all

…

endings with MoneyBookers. People recount being refused transactions on paid-up credit cards regularly accepted by local and online merchants. People recount finally getting the Skype credits they purchased, but it took so much time and aggravation that they still seethe. People recount having purchases disappear, never to be heard

…

from again, or used for SkypeOut credit. PayPal's chance to reclaim some Skype goodwill should be grabbed and held tightly. Providing reliable transactions for SkypeOut will make PayPal the favorite pay service of all frustrated SkypeOut users. I

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much ill will fester for so long over MoneyBookers. Since SkypeOut minutes is their first premium service and primary revenue generator, one would think Skype executives would pay closer attention. When your own forums are full of customers recommending competing services because they hate your payment options, some type

…

that saved call, and you're done. Quality seems, to me, consistently below the Vonage call quality, and well below the quality for a Skype-to-Skype call. Randomly the call quality drops far below normal, more often than on other broadband phone services. But with rates so cheap, hanging up

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headset, get one. Inexpensive headsets are engineered to deliver the frequency range needed for traditional telephone line voice calls. The frequency range provided by Skype dwarfs the traditional telephone call range, but cheap headsets won't reflect that improvement. You won't hear as much improvement with a better headset

…

then go about your business. Second, a company named Connectotel (www.connectotel.com) tested a text-messaging gateway between certain types of cell phones and Skype. Designed for GSM (Global System for Mobile communication) cell phones, widely used in Europe, the Connectotel gateways allowed cell phone users to send text

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you about the ultimate free long distance call made from 35,000 feet using Wi-Fi in a new airliner through a laptop via Skype. 9.1. Skype and SIP-Friendly Cordless Phones I've already discussed the value and perhaps necessity of cordless phones with phone-centric broadband phone providers

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Phone to Another Computer Software Phone method Computer Software Phone to Any Phone method versus phone-centric service computer-centric services providers Free World Dialup Skype Xten conference calling 2nd 3rd connections peer-to-peer to public telephone network connections, last mile of Connectotel text-messaging gateway controlling intelligence copper

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web site technical details they don't mention traditional telephone network and (SkypeOut) troubleshooting Voicemail 2nd Vonage versus wireless USB headset Skype Answering Machine (SAM) Skype for Business features SkypeIn service Skypeing, verbified noun SkypeOut 2nd tracking usage SkypePlus SkypeVM softphones definition open source peer-to-peer telephone providers systems sound, measuring

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Z] Verizon 2nd videophones 2nd services viral marketing virtual numbers 2nd 3rd Viseon VocalTec VoFi (VoIP over Wi-Fi) VoiceGlo USB handset voicemail 2nd Voicemail Skype and VoicePulse 2nd VoiceWing VoIP (Voice over Internet Protocol) VON (Voice on the Net) Vonage 2nd 3rd 911 service and Bandwidth Saver Basic 500 plan

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business details they don't mention competitors Dashboard interface encryption, lack of firewalls and Great Benefits Help pages rebooting router Skype versus standard features technical details they don't mention troubleshooting Viseon and voicemail voicemail alerts voicemail management Wi-Fi cell phone handset Vonage, Inc.

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business models. But once you have your computer connected to the Internet via a broadband connection, it's easy to make voice calls with Skype. And Skype happily avoids any problems getting through your firewall. Different software phone services have more problems. It takes some effort to get other softphones working

…

and phone-centric vendors seem most proud of don't apply to the computer-centric services. Long distance? Cheap on Vonage, but free on Skype. Caller ID? Skype shows user profiles. There are some features that attract users, of course. The highest attraction value is the power of community. If your

…

London as well). Two cents a minute for long distance across the world matches the best pricing from Vonage and other phone-centric providers. Skype installation and firewall handling beats the SIP family phones by a considerable margin. Although installation shouldn't be called an advanced feature, handling security

…

expensive) offering remains unknown. The beta information makes a point to mention that Voicemail moves over the Internet while encrypted, just like the rest of Skype's traffic. Files on your local computer are decrypted automatically when downloaded. Enter SkypePlus, another future product announced with their typical startling lack of

…

world for computer-centric broadband phone providers. Take a look at the comparison in Table 6-1. Table 6-1. Computer-centric provider comparison Feature Skype SIPphone FreeWorldDialup Dialing out Yes Yes Yes Accept incoming calls Yes (beta now but soon) Yes Yes Voicemail Yes (beta now but soon) Yes

…

at the type of features computer-centric systems leave off; I discussed them at length in Chapter 5: Transferring your current phone number to Skype or other computer-centric softphone service provider 911 Caller ID Call Forwarding Call Waiting Assign rings to specific calling phone numbers 311 for local information

…

discussed in the previous chapter. Computer-centric broadband phone services primarily benefit groups calling each other over the service. Many Skype users are invited by earlier Skype users, a process Skype makes easy by adding invitations to their web site. SIP-based broadband phone providers rely on business users to define their

…

but other broadband phone companies provide excellent call quality and coverage, so SkypeOut must keep up. Security issues are appearing and will get worse. Skype has a terrible reputation with large companies who find it unacceptable to let the service through their firewalls so easily. What is a clever technology

…

recipe for financial success, even with a million paying customers (when they're supporting many millions of nonpaying customers). SkypeOut payments must improve. The Skype forums burst with complaints about the third party authorized early on to handle credit card transactions, MoneyBookers (www.moneybookers.com). Plans to accept PayPal transactions

…

customers from free services to paid services takes careful management and strong execution. Many products make that transition, but many more fail and disappear. Skype's strong market position will keep them afloat if they make mistakes because of customer loyalty. But every other broadband phone company now targets every

…

calling traditional telephone numbers, went live that day. Before SkypeOut's first birthday, the service had over a million paying customers. This step required Skype to get involved with traditional telephone suppliers. They leveraged the modern expertise of Level 3, Cable and Wireless, and other global telecom suppliers who all

…

endings with MoneyBookers. People recount being refused transactions on paid-up credit cards regularly accepted by local and online merchants. People recount finally getting the Skype credits they purchased, but it took so much time and aggravation that they still seethe. People recount having purchases disappear, never to be heard

…

from again, or used for SkypeOut credit. PayPal's chance to reclaim some Skype goodwill should be grabbed and held tightly. Providing reliable transactions for SkypeOut will make PayPal the favorite pay service of all frustrated SkypeOut users. I

…

much ill will fester for so long over MoneyBookers. Since SkypeOut minutes is their first premium service and primary revenue generator, one would think Skype executives would pay closer attention. When your own forums are full of customers recommending competing services because they hate your payment options, some type

…

that saved call, and you're done. Quality seems, to me, consistently below the Vonage call quality, and well below the quality for a Skype-to-Skype call. Randomly the call quality drops far below normal, more often than on other broadband phone services. But with rates so cheap, hanging up

…

headset, get one. Inexpensive headsets are engineered to deliver the frequency range needed for traditional telephone line voice calls. The frequency range provided by Skype dwarfs the traditional telephone call range, but cheap headsets won't reflect that improvement. You won't hear as much improvement with a better headset

…

then go about your business. Second, a company named Connectotel (www.connectotel.com) tested a text-messaging gateway between certain types of cell phones and Skype. Designed for GSM (Global System for Mobile communication) cell phones, widely used in Europe, the Connectotel gateways allowed cell phone users to send text

…

you about the ultimate free long distance call made from 35,000 feet using Wi-Fi in a new airliner through a laptop via Skype. 9.1. Skype and SIP-Friendly Cordless Phones I've already discussed the value and perhaps necessity of cordless phones with phone-centric broadband phone providers

…

Phone to Another Computer Software Phone method Computer Software Phone to Any Phone method versus phone-centric service computer-centric services providers Free World Dialup Skype Xten conference calling 2nd 3rd connections peer-to-peer to public telephone network connections, last mile of Connectotel text-messaging gateway controlling intelligence copper

…

web site technical details they don't mention traditional telephone network and (SkypeOut) troubleshooting Voicemail 2nd Vonage versus wireless USB headset Skype Answering Machine (SAM) Skype for Business features SkypeIn service Skypeing, verbified noun SkypeOut 2nd tracking usage SkypePlus SkypeVM softphones definition open source peer-to-peer telephone providers systems sound, measuring

…

Z] Verizon 2nd videophones 2nd services viral marketing virtual numbers 2nd 3rd Viseon VocalTec VoFi (VoIP over Wi-Fi) VoiceGlo USB handset voicemail 2nd Voicemail Skype and VoicePulse 2nd VoiceWing VoIP (Voice over Internet Protocol) VON (Voice on the Net) Vonage 2nd 3rd 911 service and Bandwidth Saver Basic 500 plan

…

business details they don't mention competitors Dashboard interface encryption, lack of firewalls and Great Benefits Help pages rebooting router Skype versus standard features technical details they don't mention troubleshooting Viseon and voicemail voicemail alerts voicemail management Wi-Fi cell phone handset Vonage, Inc.

…

Phone Features that You're Paying for Now Chapter 4. hoosing Your Internet Phone Equipment Chapter 5. Vonage and Other Broadband Phone Carriers Chapter 6. Skype and Other Computer-centric Services Chapter 7. 911, Alarms, and Other Outgoing Calls Chapter 8. Tricks, Tips, and Techniques for Advanced Users Chapter 9

The Year Without Pants: Wordpress.com and the Future of Work

by Scott Berkun  · 9 Sep 2013  · 361pp  · 76,849 words

chat program I'd used in college that's still popular among programmers on open source projects. IRC was like the company's hallway. While Skype was more for one-on-one communication, IRC was where you went to talk to large groups, find help, or seek out people who

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refreshing to be cared for so directly by people in important positions. One boring task I did discover was manually entering my coworkers into my Skype. There was no automatic way to add the dozens of employees as contacts. While waiting for Hanni or Barry to do something, I'd

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don't get vomited on before noon My morning continued with many stops and starts, just like all first days. One advantage to working in Skype is freedom of attention. It's rare that the other person fully expects you to hang on every word he or she types. Everyone

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was perfect. It was indistinguishable from work. My trainers—Ryan, Andrew, Zé, Sheri, and Hew—picked tickets from the pile of unresolved issues and Skyped the link. I was expected to figure things out and find answers on my own, and they'd give hints when I got stuck. Many

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When training ended, I was on my own to resolve tickets. After a few days, I had another chat with Matt. We'd chatted on Skype at least once a day, mostly me asking questions about my team and what I needed to know. During one of these conversations, Matt asked

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we were available. For meetings, we'd pick a time, and everyone just showed up online. If someone was late, I'd ping them in Skype. It was very straightforward and simple. If you needed uninterrupted time, you could set everything to say you were busy. A company rule was that

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hall, drop into someone's office, and close the door. It was the only part of working remotely that scared me. I didn't think Skype could be quite the same, but I knew I'd have to try. During my tour in support, I revised these lists often. I

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team once a month to ask deeper questions about their performance and mine. But for day-to-day work, it was all P2, IRC, and Skype. P2s were much more than just for documenting meetings. Brainstorming, bug reports, discussions, rants, and jokes all found their primary home on the more

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have to look at what was happening on the other P2s to get a sense for what to expect or inquire with my teammates via Skype. By far the most significant item was #7. I'd taken the mess of dozens of features ideas we'd inherited and put them

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to function as a team, and it worked well. When it didn't, everyone understood I was granted nag powers and could pester people in Skype who were late with things. No one complained about my nagging, although given the short attention spans at the company, my nagging happened often.

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Since we rarely had short-term deadlines, it was okay for conversations to float over a day or two, whether they were on P2 or Skype. We all had the habit of leaving a note somewhere, often in our IRC channel, if we were going to be offline. I might

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ping Peatling in Skype with a question, and he'd respond an hour later, and then I'd reply that night. We all respected the need to be

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online at the same times when needed, but often it wasn't necessary. Skype was the best indicator of who was around at any moment, but even when people were online, it could take minutes or an hour before

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was more popular than voice: text chat leaves both parties free to do other things. Voice demands nearly complete attention from both parties. In Skype, a green light meant they were available and yellow that they were away from their machine (or wanted you to treat them as if they

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away). IRC had similar status indicators for each employee, and sometimes I'd find one of them was busy in a chat room when my Skypes went unanswered. But everyone was easy to find there, sort of like looking for someone in the conference room if they weren't at

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is in the air. We are social creatures, sensitive to passive data about everyone's state of mind. Online there is no passive data. Skype and IRC let you leave a status note, and some people update them to mention their mood, but this is self-selected and filtered information

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find out this sort of information, the more I changed what I observed. It was the Heisenberg uncertainty principle applied to remote work. If I Skyped someone to say, “How are you doing?” and he said, “Fine,” and then I said, “No, really, how is everything?” even if he volunteered

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t work with directly at Automattic, where I didn't initiate it. There was something different in talking to people one-on-one, even in Skype, than in the group chats in IRC. I didn't initiate many of these chats myself: I often had a small worry that I

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. Again, in a normal office, you can sense when people don't want to be interrupted. Online it's trickier. There's what their Skype status says, but that gave many fewer clues than body language does. The realization that everyone is different when you talk to them alone is

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was the only viable one. I knew Beau and Adams probably agreed, but Matt was harder to read. We'd discussed it at length over Skype and understood the options, but he was more optimistic than I was. IntenseDebate was the one offering that worked on competing systems and therefore protected

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to the top to define our own behavior, even at a company as autonomous as Automattic. Whether on a P2, an IRC chat, or a Skype conversation, someone involved has the best reputation and most influence and chooses to use it or not. Those choices accumulate into what outsiders call culture

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days a year, he is somewhere other than San Francisco, the place he technically calls home. It was always fun when chatting with him on Skype and guessing where in the world he was or what time it might be there. This freedom has either fueled, or been fueled by,

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his attention. He listened. More so, he was an amazing manager of his personal time and attention.1 The number of e-mails, P2s, Skype conversations, blogs, and industry events he followed and participated in was mind boggling. And he was an avid reader too. All this told me he

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bunch of college friends a few years past graduation, out on vacation. The challenge with Mullenweg was how different his persona came across online. On Skype or IRC, all of the secondary feedback people give each other were gone. You know only the words they type. He'd earned a reputation

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. In the lobby, our working style was indistinguishable from how we worked when miles apart. We all had IRC windows open in the background, Skype on the side. We'd ask questions and pass links to each other in IRC to look at bugs or designs. Sometimes someone would start

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switching between digital and nondigital easily. Occasionally someone slid his laptop screen over to someone to show something, which garnered faster feedback than sending a Skype and waiting for him to get to it. But mostly you could have teleported us to different corners of the planet, and provided there was

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you can compare that to the conversations you observe others having without you. But online, there is no way to calibrate. You never see the Skype chats you're not in. Remote work demands social proactivity. Some talented people find these freedoms overwhelming, preferring the structure of space and time that

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, but blogs are designed for latency. If you are exploring an idea, or debugging something, and want the best possible communication, go real time (IRC/Skype). 2. Voice has more data. We are a text-centric culture here, but voices have more data. We get tons of information (humor, attitude,

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nuance) you can't get from text. When in doubt, go voice. A 20 post P2 thread can sometimes be replaced by a 3 minute Skype call (Efficiency ftw). 3. Some conversations need fewer people. P2s are open to all. Some threads narrow to 2 people going back and forth,

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and they should get a room (email/Skype/hotel). They can report back if a conclusion was reached. Other times 10 people are involved, but only 3 will do the work—not everyone

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pretty terrible for having a “discussion”. If I want to discuss something with someone (or a group of people) I just ping them on IRC. Skype, phone, etc. also work for discussions. No need to have a discussion with myself on a P2. Unlike Barry, I did like using P2s

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the imagination. You had to read carefully between the lines to pick up the political significance of what was going on or try to use Skype as your backchannel to find out the real story. An example was something that came to be known as “Matt bombing.” This was when

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you depending on how often you like to explain yourself, as Mullenweg discovered in our occasionally long debates. Once we had a four-hour Skype argument about how a single screen should be designed, a debate that in hindsight we've agreed could have been resolved with a short voice

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in organizations, but it was something few others at Automattic had experience with. For every awkward debate on a P2, there was often a private Skype chat where it was resolved. Matt set good examples for praising in public and critiquing in private. But rarely was something reported back to the

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pitch was done that changed the vice president's mind, rallying you to do the same next time. If the difficult conversations are hidden in Skype, few can witness them and learn. During my year at Automattic, no one ever yelled at me. I was never in a meeting that

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, and we just need more time. I went with #5. We put in another week. I gave everyone more attention, switching from IRC to Skype for the equivalent of office drop-by chats. I poked at the ultimate questions for managers: Do I know everything I need to know? Do

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and how I could help. Although these chats revealed little, they did clarify what was on my mind to them. It also opened a private Skype backchannel with everyone, something I hadn't done before. The chats with Adams proved most useful. He seemed to have the broadest perspective in

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to their items. It was a project management miracle. At each Monday meeting, we'd open the spreadsheet together for a quick review, talking over Skype while looking at the same screen, making sure everything was up to date. These meetings provided much entertainment since we all had our own cursor

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amusing. He told me I didn't need any slides (“We haven't had a slide deck in years,” was what he typed over Skype). I told Mullenweg I'd give a rundown of what Team Social's goals were and what we were working on, which he thought was

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team a proper name). Mullenweg acknowledged my e-mail, but we never went through it together, as he'd heard much of it before in Skype or on P2s. My primary responsibility was Team Social, which was doing well, and I didn't see reason to push my feedback further.

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most of the conversation was simply about Beau's new knife and its implications for team safety: mdawaffe: berkun Sorry you had to resort to Skype, didn't see your note here berkun: no worries berkun: I thought it was funny to put out a cry for help and have

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wounds and spend the trip with hunched shoulders in an attempt to avoid further injury. Moore couldn't make the trip to Lisbon so we Skyped him in for meetings out on the sunny patio of our Lisbon apartment. Peatling came along as a last mission with his former teammates (

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new leaders to step up. For this I looked to Adams and Beau. For months before Lisbon, I'd chatted with them often on Skype about issues larger than their work assignments. They helped me manage trial projects for hiring candidates and gave opinions on tough decisions. I depended on

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knew what the week was going to throw at you. While our goals, our support from Matt and Toni, and the basic mechanics of P2s, Skype, and continuous deployment were steady, many things were in constant motion. Working on a live service meant daily, sometimes hourly, shifts of resources to fix

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but that you've been afraid to mention. Automattic was a hard place to get feedback. You had to go out of your way on Skype and reach for it, and as a lead, I knew it was my job to be a primary source of feedback for the people

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he redesigned our theme borrowing some of its Soviet aesthetic. While in Lisbon, another experiment we tried was using tools other than our trusted P2/Skype IRC combo. We'd all heard about many new tools that claimed to help collaboration or work flow, and I wanted to see if they

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than actually doing our project work with them. I'm sure these tools had a learning curve, but the reliability and speed of P2 and Skype trumped everything we tried. For all of the interesting features, like virtual whiteboards and seven-way videoconferencing, they came at the expense of annoyances and

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we reward users for their work? Each day was a sprint, jumping back and forth between meeting together, working on our P2, and chatting on Skype. Slowly the focus shifted from mock-ups by Matías, Shaun, and me, to coding by Mo and Daryl. We added a sharing section, based

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times before. I told Mullenweg late in 2011, around the time of Budapest, that I would be making my exit soon. We had long Skype chats about who should replace me as lead and had two candidates: Adams and Beau. Thinking selfishly, I'd have been happy to work for

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Next up was to talk to Beau. He deserved to be the first to know and to hear it directly from me. We talked over Skype voice, and I did my best to explain everything. I'd recommended to Matt that Beau become a lead soon and made sure Beau knew

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Beau: about; at Athens meet-up; created Team Social P2; development of leadership skills of; face-to-face chat with, in San Francisco; first-day Skype chat with; handled broken LinkedIn connector problem; at mini-team meet-up in San Francisco; at Portland meet-up; at Seaside company meeting; suggested method

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hired author; hosted town hall meetings; and Jetpack; met face-to-face with author in San Francisco; online vs. in person; P2s read by; P2/Skype posts by; power and fame of; reported broken LinkedIn connector problem; role of; split Automattic employees into teams; took employee group photo N Nadel, Mandi

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with; of customer support employees; given individual employees in companies like Automattic; of simple work process Privacy: and customer support work; and public P2s; of Skype chats Problem management: Automattic's procedure for; broken window theory of Problem solving Programmers: importance of; managing, without having programming skills; measuring productivity of; volunteer

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emphasis on; by Microsoft Internet Explorer team; two-week work cycle's impact on; at WordPress.com Shopcraft as Soulcraft (Crawford) Shreve, Justin Skelton, Andy Skype: advantage of working in; Automattic communication via; information known about coworkers when using; manually entering names into; meetings to review spreadsheets; private chats on Solomon

Black Code: Inside the Battle for Cyberspace

by Ronald J. Deibert  · 13 May 2013  · 317pp  · 98,745 words

for what companies can do. Faced with this word-soup, most of us just click “I agree.” What we are agreeing to might surprise us. Skype users, for instance, might be alarmed to find out that when they click on “I agree” to the terms of service they are assigning to

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Skype the right to change these terms at any time, at Skype’s discretion, and without notice. Skype does not inform users about whether and under what conditions it will share user data with law enforcement

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or other government agencies. Users might not know that while they can stop using Skype, they cannot delete their accounts: Skype does not allow it. The Internet is sometimes described as a massively decentralized and distributed “network of networks,” a virtual place where

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of data every day, roughly twice the volume of daily global Internet traffic in 2012. Most of this data – searches, software downloads, music purchases, tweets, Skype calls, et cetera – comes from ordinary people going about their ordinary lives. In 2011, 200 million tweets were posted every day (and over 30 billion

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Twitter’s launch in 2006). Every sixty seconds, 168 million emails were sent, nearly 700,000 Google searches and Facebook status updates made, 375,000 Skype calls initiated, and 13,000 new iPhone apps downloaded. Mobile forms of connectivity, including smartphones and tablets, have massively increased this volume of data. Being

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private sector, which must follow government regulations in order to be allowed to operate. In 2008, the Citizen Lab discovered that the Chinese version of Skype, TOM-Skype, was coded in such a way that it secretly intercepted private (and encrypted) chats whenever people used any number of banned keywords – Tiananmen and

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democracy, to name two. Despite the outrage after the release of our report and the condemnation levelled at Skype for colluding with Chinese authorities, four years later the same system is still in place. In fact, it is now more elaborately designed and frequently

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– are required to stop the “spread of harmful information” over their networks. The policing is typically undertaken through filtering and surveillance of the type TOM-Skype engages in, enforcing the use of real names in registration processes (to eliminate anonymous postings), and even direct intervention by paid officials in forums warning

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outflanking and mocking the censors. Code words, metaphors, neologisms, and ingenious images circulated as Internet memes are used in place of conventional terms to circumvent Skype and other companies’ filtering and surveillance regimes. So, when any reference to “Bo Xilai” was censored, Internet users began referring to him as “Gua’s

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hawaladar, in turn, communicates this transaction to a Somali-based hawaladar, who brokers the deal and keeps track of the amount, usually by email or Skype. The transactions are entirely based on trust and the promise of repeat business. A small percentage fee is charged to the sender, who authorizes the

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(Saipov had written articles critical of Uzbek authorities). While reading the news of his death on Radio Free Europe’s website, I noticed that his Skype account, over which he and I had communicated, turning green, signalling that he was online. I was even more taken aback when a chat message

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terms. Citizen Lab researchers set up a honeypot computer, to lure whoever had Alisher’s computer and Skype account into contacting us, perhaps giving away who was behind his murder. I opened his Skype chat window and sent a message with the honeypot link, asking the person on the other end to

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companies receive the same type and volume of requests? Presumably, Google and Twitter are representative of a much larger social media universe. What about Microsoft? Skype? Facebook? The Electronic Frontier Foundation (EFF) has attempted to answer these questions on a project website called “When the Government Comes Knocking, Who Has Your

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so that you can take steps to protect yourself?” Their scorecard is instructive: not one of Amazon, Apple, AT&T, Comcast, Foursquare, Loopt, Microsoft, MySpace, Skype, Verizon, or Yahoo! tells users about data demands or are transparent about government requests. While the Google and Twitter transparency reports, and projects like EFF

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previously mentioned, the Citizen Lab’s Nart Villeneuve discovered that there was a content filtering system on the Chinese version of Skype. Called “TOM-Skype,” it is a joint venture between Skype (which at the time was owned by eBay, but is now owned by Microsoft) and the Chinese media conglomerate, the TOM

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Group. The Citizen Lab looked into TOM-Skype’s content filtering mechanism, and found that each time certain keywords were typed into the chat window a hidden connection was made. We followed that

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that was not password protected. It contained a voluminous number of encrypted files, plus the decryption key. Upon decrypting the data, we discovered that TOM-Skype had been systematically intercepting and monitoring millions of private chats, triggered whenever any of the users typed in a banned keyword. From that moment on

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those with whom they were communicating, and uploaded to a server in China, presumably to be shared with Chinese security services. The interception directly contravened Skype’s explicit terms of service, which promised state-of-the-art “end-to-end encryption,” allowing it to be widely promoted as a secure tool

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for dissidents and others at risk. The scandalous tale was covered by John Markoff in the New York Times, and Skype later apologized. A few years later, however, University of New Mexico researchers found the exact same content-filtering and interception system was still in place

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on TOM-Skype. Notably, Skype scores zero on the EFF scorecard, and its present owner, Microsoft, fares little better: neither tells users about data demands, is transparent about government

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back’?” “Yes, yes, fight back. Join us to attack the Chinese.” We looked at each other in stunned silence. Were we actually hearing this? The Skype call had been hastily set up between the Citizen Lab and an obscure Indian state intelligence organ called NTRO in the spring of 2010. An

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forces and secret services and, among other things, is responsible for satellite, electronic, and Internet monitoring activities. Judging by the offer extended to us over Skype, NTRO is not above asking for outside help, even outsourcing work necessary to getting to the root of attacks on the computer networks it polices

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textbook on the handling of a foreign government’s classified material silently recovered by a clandestine cyber espionage ring. As with the GhostNet and TOM–Skype reports, we found ourselves in terra incognita. After debating several options, we felt obliged to present a detailed brief to the Indian government so that

…

.) Together, our teams have uncovered one targeted attack after another on Syrian dissidents, typically engineered by commandeering someone’s computer and using that person’s Skype or email account to trick the dissident’s network of contacts into clicking on links or opening files that contained malicious trojans. Whereas prior defacement

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has a high-level penetration of any type of e-mail (Hotmail, Google, Yahoo),” and that it was successful “in breaking through personal accounts on Skype network, which is considered the most secure method of communication used by members of the elements of the harmful activity because it is encrypted.” The

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of the target computer and the ability to copy anything on his computer.” Also found were files on activists that contained transcripts of communications, including Skype conversations. The documents, which the protesters posted on the Internet, provided a glimpse into the black arts of the growing commercial market for offensive cyber

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secret agency whose activities are exempt from the law (which is, after all, a target group of Gamma). • • • Full Skype Monitoring (Calls, Chats, File Transfers, Video, Contact List). No surprise here – Skype is used by many people who wrongly believe that it provides communications security – and the brochure gives an intriguing generic

…

“use-case” of how FinSpy was used to monitor Skype: FinSpy was installed on several computer systems inside Internet cafés in

…

order to monitor them for suspicious activity, especially Skype communications to foreign individuals. Using the webcam, pictures of the targets were taken while they were using the system. Such details bring to mind stories

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Egypt (where the product was sold to intelligence agencies). In June 2011, the Wall Street Journal reported that Egypt’s security service listened in on Skype communications of young dissidents and that “an internal memo from the ‘Electronic Penetration Department’ even boasted it had intercepted one conversation in which an activist

…

stressed the importance of using Skype ‘because it cannot be penetrated online by any security device.’ ” That the means by which the Electronic Penetration Department did so was Gamma’s FinSpy

…

1, 2011, it describes the five-month trial of a “high-level security system” produced by Gamma Group that succeeded in “hacking personal accounts on Skype.” The Journal notes that “the system was being offered for €388,604 ($559,279), including the training of four officers to use it, by Gamma

…

products has become. They also confirmed fears that U.S.-based NGOS like Freedom House that were training Middle East activists to use tools like Skype to secure their communications were actually instilling a false sense of security when computers are commandeered by customized trojan horses like FinSpy. (To this day

…

, I regularly encounter activists relying on Skype and other “secure communications” tools touted by “trainers.” They should know better.) Which brings us back to other features in Gamma’s FinSpy brochure: • • • Recording

…

of legal wiretaps. However, the CCC alleged that the software went far beyond those permissible purposes, and claimed the trojan could be used to monitor Skype, Yahoo! Messenger, and MSN Messenger; log keystrokes made through Firefox, Internet Explorer, and other browsers; and take screen captures of desktops. The CCC wrote that

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infection in the client’s computer. WikiLeaks documents show that in 2008 German law enforcement was working with DigiTask to develop software that could intercept Skype phone calls. DigiTask stated that the program that the CCC found was probably a tracking program it had sold to Bavaria in 2007, and admitted

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​702​10​8.html; and Milton Mueller, Net Neutrality as Global Principle for Internet Governance (Syracuse: Internet Governance Project, 2007). 3 The Chinese version of Skype: The TOM-Skype investigation is documented in Nart Villeneuve, “Breaching Trust: An Analysis of Surveillance and Security Practices on China’s TOM

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-Skype Platform,” Information Warfare Monitor, September 2009, http​://www.i​nfowar-m​onitor.n​et/​2009​/09​/​breac​hing-trust-an-analy​sis-of-surv​eilla​

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nce-and-secu​rity-pract​ices-on-chi​na’s-to​m-skype-plat​form/. See also John Markoff, “Surveillance of Skype Messages Found in China,” New York Times, October 1, 2008, http​://w​ww.nyti​mes.com​/​200​8​/​10​/​02​/​techn

…

​ology​/​inte​rnet​/​02sk​ype.h​tml​?pag​ewant​ed=a​ll. Years after the release of the Citizen Lab’s TOM-Skype research, researchers from the University of New Mexico found the exact same content-filtering and interception system on TOM

…

research is documented in Jedidiah R. Crandall, Jeffrey Knockel, and Jared Saia, “Three Researchers, Five Conjectures: An Empirical Analysis of TOM-Skype Censorship and Surveillance (Paper presented at the USENIX Workshop on Free and Open Communications on the Internet, San Francisco, California, August 2011), available at: http​://

…

and EFF are developing a joint report on information operations in the Syrian conflict, to be published in spring 2013. See also Nart Villeneuve, “Fake Skype Encryption Software Cloaks DarkComet Trojan,” Trend Micro Blog, April 20, 2012, http​://bl​og.trend​micro.c​om/​fake-sk​ype-enc​rypti​on-sof

…

/28/e​gypt-spyi​ng-softw​are-gamm​a-finfi​sher; Matt Bradley, Paul Sonne, and Steve Stecklow, “Mideast Uses Western Tools to Battle the Skype Rebellion,” Wall Street Journal, June 1, 2011, http:​//onlin​e.wsj.c​om/ar​ticle/S​B100014​2405​27023​04520​80457​6345970​86242​00​38

…

Government Malware,” Chaos Computer Club, October 8, 2010, http://www​.ccc.de/​en/upda​tes/2011​/staats​troja​ner; Elinor Mills, “Trojan Opened Door to Skype Spying,” CBS News, October 10, 2011, http​://www.cbsn​ews.com/2​100–205​_​162–20​11826​0.html; Bob Sullivan, “German Officials Admit Using

The Cryptopians: Idealism, Greed, Lies, and the Making of the First Big Cryptocurrency Craze

by Laura Shin  · 22 Feb 2022  · 506pp  · 151,753 words

that they had no money. But the next day, after he’d been uncharacteristically offline for several hours, he found around six hundred unread Skype messages waiting for him. Matthew had announced on BitcoinTalk.org that Bitcoin Magazine’s first edition would be printed.11 After the post–Gawker article

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Chetrit, whom Vitalik had nicknamed “capitalist Amir,” whereas Amir Taaki was “anarchist Amir.” Capitalist Amir had previously hit it off with Anthony Di Iorio. Another Skype participant was Taylor Gerring, a compact, outgoing Chicago-based developer with an easy, boyish smile and laugh lines around his eyes, as well as a

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had retired from Wall Street, where he’d done a stint at Goldman Sachs, and was now living in Jamaica. Anthony invited Joe into the Skype groups. A community around Ethereum was forming. A solidly built Frenchman living in London, Stephan Tual, who had slicked-back black hair, a mustache,

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have something on Ethereum ready before Miami, he spent the entire weekend in, coding and ordering takeout. But he was broke, so he was also Skyping with Vitalik, trying to figure out a way to get to the conference. Finally, on Sunday, Charles picked up Anthony Di Iorio at Miami

…

shot up from four to five in a week to fifty in a day. He would often be toggling within a checkerboard of thirty tiled Skype windows. From Christmas to mid-February, for their respective Ethereum clients, Gavin and Jeff wrote more than seventy thousand lines of code.4 (Eventually,

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be shrewd because they knew if they made any missteps, Charles would have their heads. They first reached out to Mihai. On a late-night Skype call on May 26 with Mihai, Roxana, Taylor Gerring, and Richard Stott, Stephan and Mathias brought up the issue of Charles. Mihai soon agreed

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Stephan and Mathias were somewhat drunk and loose-lipped and that Stephan, who as the head of communications was in both the business and dev Skype groups, mentioned that he saw a big political chess match going on. Taylor says Stephan indicated he was convinced that, once the crowdsale money

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do that, he saw clearly that something drastic needed to happen. The same weekend, Stephan and Mathias in Twickenham gave Gavin and Vitalik a foreboding Skype call. They said something like “There are big problems with the team in Zug. Something’s going to happen, Ethereum’s going to fragment,

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THE ZUG group had had misgivings about Charles for a while, Taylor’s curiosity about Charles was really piqued on the May 26 late-night Skype call. At some point during the conversation, Mathias asked the others if they had researched Charles. He had heard rumors; plus, when he searched,

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blog and published an ad in the Economist. That resulted in some impressive resumes, but with the launch coming up, they hurriedly conducted interviews over Skype. Eventually, they chose a bespectacled Englishman named Lars Klawitter who had an IT background, currently served as a general manager at Rolls-Royce, and had

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In early August, three days after the announcement, she accused Vadim of having bullied and abused her in a sexual manner during a two-hour Skype call. She implied he was trying to control and sideline her and the other board members. Although Lars and Wayne were just getting to know

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to document and substantiate the extent of the transgressions, so we have a basis to act upon?” The next day, Lars got a ping on Skype. It was Ming, who went by the handle “Bumper Chan.” [Bumper Chan: August 4, 2015] Lars sent me an email yesterday with this request

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) situation Lars could barely process what he was seeing. He immediately copy/pasted the messages into Evernote. Suddenly, Ming must have realized her mistake. His Skype chat log with her now read, [This message has been removed] [This message has been removed] [This message has been removed] [This message has

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what happened. But when asked detailed questions, Ming toned her accusation down from sexual content to verbal abuse. And from Ming’s now-deleted Skype messages to Lars, it seemed she was discontent with Wayne and Lars for not just believing her. She began making comments about their own behavior

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also trying to do protocol research. Vitalik really did not know whom to believe—Ming or the board. When Lars showed him Ming’s deleted Skype messages, Vitalik said things like “You have to appreciate her side of the story. She feels uncomfortable with you guys.” When Lars pointed out

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for everyone. And of course Ming, dressed in a suit, and the board members attended. Wayne had a last-minute family emergency, so he Skyped in from Kenya. Vadim had finally been looped in about Ming’s allegations against him and had vehemently denied having abused her in any fashion

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, Vitalik, Gav, and Aeron had had enough. Before the board meeting, from the Starbucks in Zug, Vitalik says he and Gavin called Stephan by Skype and fired him on August 20. (Gavin does not remember firing Stephan, and Stephan does not remember being fired this way.) Undeterred, Stephan came to

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wrote, “Due to divergence in personal values, Eth/Dev and I have mutually decided to part ways.”9 A DAY OR two after Anthony’s Skype messages, Ming and Vitalik were working at Vitalik’s parents’ place. She began screaming, her high-pitched howling terrorizing the whole house. She shrieked

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the world. He, Simon, and Lefteris tried to figure out how the attack worked and what could be done. In Shanghai, Vitalik got a Skype message from an Ethereum community member about the attack at around 3 p.m. local time, about an hour after Griff woke up. The community

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so on. They tried to discern the method of attack to be able to counterattack and recover the coins. Several of them jumped into a Skype group with exchange operators, where Vitalik wrote, possible mitigation strategies are: 1. seizing any stolen either that goes through exchanges 2. there is one

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that matter) into a rollback, the consequences will be far reaching, I promise you.”2 MEANWHILE, THE SLOCK.IT team and other developers, in Skype groups, quickly figured out how the attack worked. Back on June 5, Christian Reitwießner, the developer whom Gavin refused to credit as the creator of

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suspicious activity report with the Financial Crimes Enforcement Network. Because the Polo staffer was pretty confident, he even messaged Griff, Lefteris, Stephan, and Colm by Skype back on July 1, saying, “Guys, new evidence has emerged now. Please hold off on the hard fork if you can. I think there

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DAO attacker to send the 31 percent of the ETH drained from the DAO to the curators for distribution.31 The day before, in the Skype chat discussing this move, Stephan wrote, “The attacker will see the transaction (and the hoopla it creates on reddit) and will know he’s

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fork and seen the carbonvote results, and after forums and petitions showed 80 to 90 percent support for a hard fork, Christoph went to a Skype chat group with 150 Ethereum developers, the DAO curators, big investors, and other influential people in Ethereum and said the community seemed to have

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thus cutting into profits.) The Kraken trader made an offer for one million ETHC at $0.01 per and invited Christoph to reach out on Skype. Christoph was soon headed to Japan and so could not access his old ether. But he had nowhere near one million ETH—or, by

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the ETH price dropped back into the $12 range again, and ETC, which opened the day at $0.75, closed at $0.93. In a Skype group called “Ethereum foundation [internal only],” the EF devs bashed ETC. Fabian bragged about selling his ETC and getting “nice free money.” He joked that

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a rounded, childlike nose, and his eyebrows were arched into a permanent joker’s laugh. He was extremely active—when Griff would ping him on Skype, needing to pass a vote, boom, boom, boom, Andrey would do his part. Considering how most of the whales were too busy to talk,

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was news to Griff, who was the only WHG member on the call who knew AT/AZ’s real identity. Lefteris connected with Andrey on Skype, learning that he was the founder of Chatroulette. Then, as Lefteris paced around the second floor of the Bity office, Andrey confessed everything—that

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and/or informed of any transfer of ETC other than refund to the DAO Investors.” Since Lefteris and Griff had stopped responding to Andrey’s Skype requests to hand him his ETC directly, ahead of the crowd, his lawyers had sent these threats. If the WHG acquiesced to the letter

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into the identity of the DAO attacker. Then he referenced another surprising tidbit that the Polo investigator had uncovered. Back on July 5, in his Skype chats with Lefteris, Griff, and Colm, the Polo employee had written, “I just found another BTC address that confirms yet another person with [name

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but barely out of college, he thought it was normal. Ming told the foundation staff not to work on weekends, then, Hudson says, she would Skype chat them on Saturday nights asking why they hadn’t responded to her messages. Although his wife thought this was manipulative, Hudson thought that if

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of Gavin, Jeff didn’t trust her. And the DAO had occurred on her watch. While some credited her with making it clear, on internal Skype channels, that the DAO and the EF were separate, others pointed to all the trolling and FUD (fear, uncertainty, and doubt) that tied the

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the emotional stability to be an executive director. Plus, she was a control freak, or “mafia boss,” as one person put it. In group Skype chats, if someone said something she didn’t like, she would immediately start a private chat or call with the person, saying, “Why did you

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use about certain topics and pay to use the now-trademarked terms “Ethereum” and “Enterprise Ethereum.” In mid-February, she was still livid. In a Skype chat, she explained, “We are handling all kinds of tradename infringement issues (not just the ones with Consensys), but lately I’ve been receiving numerous

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because Joe’s firm had led them to believe the EF or Vitalik was endorsing it. A few days later, Ming wrote in the foundation Skype chat, [INFRINGEMENT ANNOUNCEMENT—INTERNAL] Joe Lubin/Andrew Keys as the appointed representative of the enterprise alliance promised on a scheduled official call with Foundation on

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and the meetup organizer fought for hours. Also, on Toya’s first day, ConsenSys bought more than one hundred tickets for DevCon 3. Ming Skyped Hudson and Jamie and began crying about it. There was a limit to the number of tickets any single entity could obtain, so she considered

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him at all in April. Hearing the office was going to be closed or restructured and seeing he had been removed from the EF’s Skype channel, Christian emailed Ming asking her about his employment status since he had two children. She responded that she had not heard from him

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Shortly after this meeting between Kelley, Ming, Patrick, and their lawyers, Christian and Kelley quit. (In response to his notice, Christian says, Ming sent a Skype message saying he should stay.) Patrick and Ming had a discussion with Frithjof saying they needed more transparency and didn’t feel Frithjof could continue

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the morning of its sale that it had received backing from famed Silicon Valley venture capitalist Tim Draper, whose past investments had included Hotmail, Baidu, Skype, and Tesla, among many others. Although initially planning to block Americans so as not to run afoul of US securities laws, in the end

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MEW, so when users entered their passwords, the hackers could plunder the victims’ wallets.44 Even Vitalik fell for a scam. Someone hacked Jeff’s Skype account and wrote to Vitalik, “Hey V, we’re still waiting on 925 ETH to be sent for our invoices,” and specified an address.

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was dead. 11 July 19, 2017, to November 4, 2017 BERND LAPP, THE president of Swarm City, a decentralized commerce platform, had posted in a Skype group, “I don’t want to panic but I think our multisig got hacked. It’s at least empty. 44k Ether [around $10 million]

…

she was lying. IN THE LEADUP to DevCon 3 in Cancun, Mexico, on November 1, 2017, Ming was becoming increasingly erratic and emotional. Even mundane Skype chats could suddenly veer into the personal. Someone expressing disappointment that they could have booked premium economy to DevCon 3 instead of economy elicited a

…

they invited Ming down. Citing work, she stayed in her room. She booked a spa day but missed it. On November 7, Hudson created a Skype group, at Vitalik’s behest, that included the two of them, plus Jamie Pitts, Toya, Avsa, Fabian, Christian Reitwießner, Péter Szilágyi, and other foundation

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so did not publish a story.) The day after my email asking whether Ming had been fired, Ming posted in the Ethereum Foundation’s internal Skype chat: “Important: I’m not going anywhere in the short term so please disavow the rumors. They do the foundation and everyone here a

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initially agreed with Vitalik to resign, she had now begun a campaign to persuade him to agree to a yearlong handoff to her successor. Her Skype message, of course, set off chatter within the foundation, as many were puzzled as to why Ming would even say these things. Most of

…

and just found out he only had one. Although she didn’t know the backstory, that fact alone sounded dramatic. Patrick’s assistant connected via Skype. Ming had been scheduled to come to San Francisco, but at the last minute she told them she couldn’t for health reasons, so

…

Spaceship March 5 Ethereum GmbH established in Switzerland Early April Gavin publishes the Ethereum yellow paper April 11–13 Bitcoin Expo in Toronto May 26 Skype call between Stephan Tual and Mathias Grønnebæk in Twickenham and Mihai Alisie, Taylor Gerring, Roxana Sureanu, and Richard Stott in Zug May 31–June

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30 Thirteen ICOs in April raise $85.5 million MEW hits 386,000 visits in April May 4 ETH closes just shy of $97 In Skype chat, Ming expresses wish to buy domain names associated with Enterprise Ethereum Alliance on the Ethereum domain name system May 22 ETH closes above $

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fork called off November 14 Vitalik fires Ming by phone November 15 My email inquiring whether Ming has been fired November 16 Ming posts in Skype channel to “disavow the rumors” November 23 CryptoKitties soft launch November 30 Eighty-four ICOs in November raise nearly $1 billion MEW sees 4.

…

Blockchain Fork,” Bitcoin Magazine, March 13, 2013, https://bitcoinmagazine.com/articles/bitcoin-network-shaken-by-blockchain-fork-1363144448. 2. A Guest, “Untitled [Ethereum Foundation/exchanges Skype chat log],” Pastebin, June 17, 2016, https://pastebin.com/aMKwQcHR. 3. Peter Vessenes, “More Ethereum Attacks: Race-to-Empty is the Real Deal,” Vessenes (

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lang=en. 4. “Daily Average Hashrate (TH/s),” Ethereum Classic Explorer, accessed March 31, 2021, https://etc.tokenview.com/en/chart/dailyHashrate. 5. “Ethereum Foundation Skype Chat,” Imgur, July 26, 2016, https://imgur.com/a/DHexx#4I1WrPY. 6. Barry Silbert (@BarrySilbert), “Bought my first non-bitcoin digital currency… Ethereum Classic (ETC

The Power Law: Venture Capital and the Making of the New Future

by Sebastian Mallaby  · 1 Feb 2022  · 935pp  · 197,338 words

accompanying recession. Around the time of Google’s stock market debut, another software star called Salesforce went public, and in 2005 the internet-phone startup Skype made its venture backers rich when eBay bought it for $3.1 billion. But as animal spirits roared back to life, the venture industry woke

…

Swartz said later.[5] With his mandate thus clarified, Efrusy began to look around. The first prospect to excite him was the internet telephony startup Skype. Here was a product that slashed the cost of long-distance calls, saving people real money. Accel’s London office was also tracking

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Skype, and Efrusy set up a video call to introduce the startup’s Swedish creators to a London-based partner named Bruce Golden. For reasons of

…

back and forth each month, prompting and nudging to ensure that the two offices collaborated productively. Golden was impressed by Skype’s innovation and its exploding popularity. But he soon understood that Skype would be a challenging investment; there was more “hair on the deal” than he had ever seen before, as

…

he wrote in his investment note.[6] Accel was accustomed to backing solid, straight-arrow entrepreneurs, but Skype’s founders had been sued by the entertainment industry over online music theft. Accel favored startups that developed intellectual property that entrenched their market leadership

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; worryingly, Skype licensed its IP from a separate company and did not actually own it. Finally, Skype’s founders were ruthless and inconstant in the negotiations over the term sheet. “I felt I was being

…

jerked around,” Golden said later. “The commitment that they had expressed to work with us seemed to mean little to them.”[7] In the end, “Skype looked too weird to us,” Efrusy recalled. “We decided not to do it. And then it proceeded to take off, up, up, up every month

…

.”[8] As Skype’s value soared, the Accel partners recognized the magnitude of their error. In venture, backing a project that goes to zero costs you one times

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your money. Missing a project that returns 100x is massively more painful. “There were some colleagues who said we should have locked the Skype guys in a room and not let them out until they signed,” Golden remembered, perhaps with Efrusy in mind. “There was a lot of frustration

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-mind exercise begun in Sausalito. The building began with a reckoning about what it would take to land deals in the Internet 2.0 arena. Skype was not the partnership’s only painful social-media miss. Accel had also offered term sheets to a quiz company called Tickle and a photo

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-sharing site called Flickr. Just as with Skype, Accel had felt concerns about both firms and lost out to rival bidders.[10] Now, as they extended the prepared-mind exercise, Efrusy and his

…

of missing out were higher by far than the risk of losing one times your money.[11] As one of the keenest proponents of the Skype deal, Efrusy could see that the partnership’s mindset had evolved. Accel would not be weirded out by the next

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Skype-type opportunity. “When I first arrived at Accel, I thought prepared mind was bullshit,” Efrusy recalled later. “It isn’t.”[12] In the summer of

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early-stage bets, a perceived violation of trust before the moment when the money is wired can be fatal—hence the breakdown of Accel’s Skype negotiations. (Of course, after the money has been wired, the VCs are locked in and have to be supportive—hence Accel’s willingness to stick

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-style growth investments. Soon after it got going, in September 2009, Andreessen Horowitz plunked down $50 million for a stake in the breakout telephony company Skype, which by now was owned by eBay. The bet amounted to fully one-sixth of a16z’s first fund, yet it had little to do

…

with its promise to coach green technical founders. After all, Skype was already six years old; it had no shortage of sophistication. Instead, the Skype deal had everything to do with Andreessen’s recent exposure to Milner and to his privileged position at the

…

heart of the Valley network. The starting point for a16z’s Skype bet was Andreessen’s presence on the board of eBay

…

. Having bought Skype four years earlier, in 2005, the auction giant was struggling to incorporate telephony into its business. It had fired

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Skype’s Swedish creators amid a series of management battles, and the Swedes had responded by suing eBay over the ownership

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of Skype’s core technology. When a private-equity group, Silver Lake, offered to take

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Skype off eBay’s hands, the Skype founders sued Silver Lake for good measure. As an eBay board member, Andreessen had a front

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Facebook coup, he saw an opportunity. Playing on his reputation as a software guru, he made contact with the Skype founders. He understood their vision and their technical prowess; in fact, Skype was exactly the type of product that a16z believed in—software that promised to displace hardware. Stressing his faith in

…

, Andreessen proposed a deal to bring the founders back into their firm. The Silver Lake consortium would buy a bit more than half of Skype’s stock. The Skype founders would get 14 percent in return for dropping their lawsuits. For his part, Andreessen would get the right to invest $50 million

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. The deal went ahead, and Andreessen helped the new ownership team fix Skype’s managerial dysfunction. Fully twenty-nine of the top thirty managers were replaced, and then Andreessen used his boardroom connections again, helping to broker an

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alliance between Skype and Facebook: henceforth, Facebook users would be able to chat with one another over Skype’s video connections. Just as a16z had predicted, Skype’s technical team proved strong enough to manage the transition to the cloud

…

; Skype’s user numbers took off, leaping from 400 million before the deal to 600 million the

…

following year. As smartphones became ubiquitous, dialing over the internet became almost as simple as dialing over traditional phone lines; Skype suddenly resembled one of Mary Meeker’s metaphorical surfboards, a platform exquisitely designed to catch the latest tech wave. Recognizing

…

Skype’s promise, Microsoft swooped in to buy the firm for $8.5 billion, three times more than the valuation that the Silver Lake consortium had

…

paid. In just eighteen months, Andreessen Horowitz had bagged a profit of $100 million. Andreessen’s Skype coup was followed by other Milner-style growth deals. Using the capital in its first fund, a16z also invested alongside DST in the gaming company

…

per year, net of fees—three times higher than the S&P 500 over the same period.[54] Thanks in particular to the Milner-inspired Skype deal, which allowed a16z to demonstrate early success, the partners went on to raise large follow-on funds, recruit additional investing partners, and expand their

…

opportunity. Israel has flourished partly because its startups aim from their inception to make something that Americans will buy. Europe’s standout successes such as Skype and Spotify have made it big by taking capital from U.S. VCs and selling to U.S. consumers. For politicians who worry about technology

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the author, July 25, 2018. BACK TO NOTE REFERENCE 6 Golden, author interview. BACK TO NOTE REFERENCE 7 Efrusy, author interviews. In 2005, eBay bought Skype for $2.6 billion. BACK TO NOTE REFERENCE 8 Golden, author interview. BACK TO NOTE REFERENCE 9 Here and in many places in my account

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with, 210, 265, 270, 272 Myspace, 252–53 Portal Software, 174, 436n, 440n “prepared mind” approach of, 122, 128, 210, 250–51, 252, 308–9 Skype, 191, 251–52, 285–86 specialist approach of, 129–31, 221 Spotify, 289 UUNET, 135–39, 143–44, 286 Accel India, 324 Accel Telecom, 129

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–48, 150, 237, 277–78, 290 Andreessen Horowitz (a16z), 290–300, 311 Clubhouse, 14 Instagram, 213 Nicira, 293–95, 296, 379 Okta, 295–96, 379 Skype, 297–98, 299 Uber, 353–55, 378 Zenefits, 341–42 Anduril, 403–4 angel investing, 85, 175–76, 311, 316 Facebook, 198–99, 208 Google

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Eastwood, Clint, 66, 426n eBay, 164–70, 287, 292 Benchmark investment, 164–70, 350, 439n, 440n founding of, 164–65 PayPal acquisition, 206–8, 248 Skype acquisition, 191, 297, 448n Whitman as CEO, 167–69, 184 economic geography, 95–96 Efrusy, Kevin, 249–57, 305 Facebook investment, 253–61, 449n Myspace

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investment, 252–53 Skype investment, 251–52 egalitarianism, 19, 52–53, 56, 57 Egypt Pyramid Technology Park, 223 8VC, 391 80/20 rule, 7, 131, 209–10 Electroglas, 42

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Lake Partners, 289, 297–98 Simon Personal Communicator, 20 Sina, 226, 233, 279–82 Singh, Shailendra, 321–24 Singleton, Henry, 53–54 SixDegrees.com, 20 Skype, 399 Accel Capital’s investment, 191, 251–52, 285–86 Andreessen Horowitz’s investment, 297–98 eBay acquisition of, 191, 297, 448n Silver Lake and

Travel While You Work: The Ultimate Guide to Running a Business From Anywhere

by Mish Slade  · 13 Aug 2015  · 288pp  · 66,996 words

in more detail in Chapter 5: Freelance From Anywhere. Didlogic (www.worktravel.co/didlogic) is great if you have people needing to phone you but Skype isn't working due to dodgy wifi. Here's how it works: You buy a local SIM card for whichever country you're in, and

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the price of a local phone call, and it won't cost much more for you. What's more, there's no internet involved. Get Skype To Go (www.worktravel.co/skypetogo). Again, this is covered in more detail in Chapter 5: Freelance From Anywhere. Unlike Didlogic, it's more useful

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if you want to be the one making phone calls to people in other countries, but you can't do it through "regular" Skype because your internet connection is sucky. It gives you numbers that let you call anyone abroad from any mobile or landline while avoiding international calling

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some principles that may help you get one. The right clients don't mind If you've got clients who are a bit iffy about Skype calls and constantly enquire as to when you'll be back for a face-to-face meeting, you won't be able to change their

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we travel the world, which means we don't do in-person meetings, most correspondence happens over email, and phone calls necessarily take place over Skype (or Zoom – see later in this chapter). This process stopped us all from wasting each other's time: they could make a decision straight away

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're available each week, then send a special link to anyone who wants to book a meeting or phone call with you. Phone/video calls Skype Skype is the default option: most people know it and use it already, a basic account is free, and you can install it on your phone

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and computer. You can also buy a Skype number in the country where you have clients (www.worktravel.co/skypenumber), which means people can call you from their regular phone at a local

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it: You have clients in different countries from where you're living, who'd feel more comfortable calling you on a local number rather than Skype. Your wifi is unreliable for phone calls. Here's how it works: You buy a local SIM card for whichever country you're in, and

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SIM with no data plan, you can receive your calls. For outgoing calls, there's also a "web callback" feature that works out cheaper than Skype in most cases. You will need an internet connection for it, but only to kickstart the call; after that it all happens through your phone

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(so it still comes in handy if you have an unreliable connection that might drop in and out during Skype calls). Aaand done! The Didlogic website is a bit of a mess – and thoroughly useless in helping you get started – so Rob's recorded a

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an overview of how to set everything up. Register your purchase of this book at www.worktravel.co to get hold of it! Skype To Go Repetition alert! Skype To Go was mentioned briefly in Chapter 4: Be A Productivity Powerhouse. Here I go into a bit more detail and provide an

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example of how it can be used. Skype To Go (www.worktravel.co/skypetogo) offers a slightly inverted solution to Didlogic. Here's the main reason why you might want to use it

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from where you're living (unlike Didlogic, which is more useful for clients calling you). Your wifi is awful or your clients don't use Skype. It gives you numbers that let you call anyone abroad from any mobile or landline while avoiding international calling charges. Note that

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Skype To Go isn't yet available in every single country yet. Here's a list of all the supported countries: www.worktravel.co/skypecountries. Here'

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s how it works (this example is taken from Skype's website): Say you live in London and you want to use Skype To Go to call a client who lives in Boston, USA. Add your Boston client as your

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Skype To Go contact, and Skype will give you a London phone number. When you want to call your client, simply dial that London number from your phone, and your call

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will be put straight through to your client on their phone in Boston at Skype's low rates. But what if your client

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isn't on Skype, or doesn't know how to use it? That's fine: with a Skype To Go number, you also get an "Access Number" that works like a

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Access Number, you can dial any international number without having to set up the international number as a Skype To Go contact first. Screen sharing As mentioned earlier, Zoom has screen sharing options – and Skype and Google Hangouts offer it too. If you prefer, you can use dedicated screen-sharing software like

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.worktravel.co/milestones. Be responsive, communicative and helpful A few years ago, a Sri Lankan contractor I'd hired on Upwork suggested we "have a Skype call and do a screen share" so that I could better explain the problem I wanted him to fix. My first thought was: "Oh the

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more help from me. What's going on here?" And then Rob told me to stop being such an arse and just arrange a damn Skype call with the nice man. Turns out my contractor had some valid questions – questions which actually showed just how much of an expert he was

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. Our Skype call allowed me to show him (quickly and easily) exactly what problem I needed help with, and it also helped us build a bit of

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a rapport. It doesn't have to be Skype – you can communicate with your contractor over email/internal messaging if you prefer, or you can even record a screencast using software like Screencast-o

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bounce up to your desk when they have a question or concern – they'll need to write to you, if only to ask for a Skype call to talk it through. People who "can't write" in this context aren't people with poor grammar or punctuation; they're people who

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of the year. UTC time is the same worldwide and doesn't vary regarding the timezone or daylight saving time. Tools for having phone calls Skype and Google Hangouts are the default go-to options for international phone calls, but the sound quality isn't great (especially for calls involving more

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which I've already mentioned. (Although you can do screen sharing if you install an extension.) But the quality is fantastic – far, far better than Skype or Google Hangouts – and it's extremely easy to use. Screen sharing To share your screen with members of your team, you can use

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Skype, Google Hangouts, Zoom or Appear.in – all mentioned in the previous section. Alternatively, you could use dedicated screen-sharing software like Screenleap (www.worktravel.co/

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Jones about his complaint "because he's on the phone right now and he doesn't seem very happy" – and you don't want them Skyping you either because it's 3am and you're asleep. The next few pages discuss how we've learnt to stay organised within our company

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know you'll be back. With technology nowadays, it's so easy to keep in touch. But dogs don't understand. You can't even Skype because it's confusing for them to hear your voice and not be able to see or smell you. What tools, equipment or tactics do

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as available as I can. Mostly through Facebook. My mum and sister live in rural Tasmania where the internet is far too shonky to make Skype an option. I was actually going to delete my Facebook account recently because I have issues with their ethics but so many of my friends

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connections. Be careful, though: there are some weirdos out there (that goes for men and women!). As for old friends, a combination of Viber, Whatsapp, Skype, Facebook and email ensures I can stay connected with everyone. I'm diligent about maintaining my friendships. My people are the most important thing in

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friends who do not understand my new life and work habits. What tools, equipment or tactics do you rely on for working while travelling? Without Skype, Salesforce, Trello, Google, Slack, and Evernote I would be lost. Each plays a key role in how I communicate with leads, customers, and other team

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members on a daily basis. Skype: www.worktravel.co/skype Salesforce: www.worktravel.co/salesforce Trello: www.worktravel.co/trello Slack: www.worktravel.co/slack Evernote: www.worktravel.co/evernote Which countries/cities

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to the full-time nomad. How does Ryder keep in touch/develop relationships with relatives like grandparents, uncles and aunts? Ryder gets the concept of Skype. He just gets it. His grandparents have toys at their house and they play with toys over the screen. We look at pictures of them

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to be near/with them (we spent ten weeks near or with my parents in the first year after Clara was born). 2. FaceTime and Skype are extremely effective! What does Clara think of this lifestyle? TBD! We think it makes her more adaptable. What are some good cities/countries in

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not just the kids, but the whole family. We definitely make an effort to connect the kids with their friends at home (and abroad) through Skype and FaceTime. This is easier when we're settled somewhere for a longer period of time. But we also encourage our kids to make friends

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Wifi speed test: www.worktravel.co/speedtest Huawei E5330 mobile hotspot: www.worktravel.co/hotspot Didlogic (cheap international calls without internet): www.worktravel.co/didlogic Skype To Go: www.worktravel.co/skypetogo Google Docs Offline: www.worktravel.co/docsoffline CHAPTER 5: FREELANCE FROM ANYWHERE Emailing Boomerang (to delay when an email

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/mixmax You Can Book Me: www.worktravel.co/bookme Phone/video calls Buy a Skype Number: www.worktravel.co/skypenumber Zoom (alternative to Skype): www.worktravel.co/zoom GoToMeeting (alternative to Skype): www.worktravel.co/gotomeeting Join Me (alternative to Skype): www.worktravel.co/joinme Didlogic (cheap international calls without internet): www.worktravel.co

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/didlogic Skype To Go: www.worktravel.co/skypetogo Screen sharing Screenleap: www.worktravel.co/screenleap Document

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(book): www.worktravel.co/rockefeller World Time Buddy: www.worktravel.co/worldtimebuddy Google Calendar: www.worktravel.co/calendar Zoom (alternative to Skype): www.worktravel.co/zoom Appear.in (alternative to Skype): www.worktravel.co/appear Screen sharing Screenleap: www.worktravel.co/screenleap Giving tutorials and training Screencast-o-matic: www.worktravel.co

How to Be the Startup Hero: A Guide and Textbook for Entrepreneurs and Aspiring Entrepreneurs

by Tim Draper  · 18 Dec 2017  · 302pp  · 95,965 words

be THE STARTUP HERO A Guide and Textbook for Entrepreneurs and Aspiring Entrepreneurs TIM DRAPER Beta Version 0.91 Includes stories about Theranos, Bitcoin, Hotmail, Skype, Tesla, Baidu and the Draper Origins Copyright © Timothy Cook Draper (2018) All Rights Reserved Beta Version 0.91 Table of Contents Hero Definitions About the

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public companies, our best form of financial exit was sabotaged. Our international investments through DFJ ePlanet were our saving grace, since they included Baidu and Skype, but overall, this post-bubble period was the worst we have ever experienced. My dad says, “Don’t confuse brains with a bull market,” but

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the corollary didn’t seem so relevant. We all felt pretty stupid. Meanwhile, our international fund, DFJ ePlanet was an outstanding success. Our investments in Skype and Baidu propelled our firm to the top of the heap, but it was indeed a heap. No one was interested in hearing about venture

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for free. Communications around the world was now free. Hotmail even helped several countries free their people. Viral marketing provided companies like Facebook, Twitter and Skype the ability to spread global communication too. Nearly the entire world is connected, and I believe that a new chapter of freedom and prosperity around

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are some obvious examples. Facebook and Snapchat use viral marketing to share photos. The founders of Skype implemented several viral elements in growing their audio business and even more when Skype video was introduced. The Skype Video Story I was fascinated by the new peer-to-peer technology that allowed people to share

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partner who said, “Those guys are outlaws.” Instead of sharing the deal, that first round went exclusively to Dad. The team changed the name to Skype and the peer-to-peer free calls were a hit. The company would give free calls to anyone who had signed up for

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Skype and charge for calls, both incoming and outgoing, that came from outside the network. The service was taking off. It had over three million users

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and was running about 100,000 simultaneous audio calls. Skype was now a hot ticket. The company decided to raise more money from venture capitalists, and our partnership was now ready to go in big

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. It was competitive, because by now many venture capitalists knew about Skype’s newfound ubiquity, but we were lucky that Howard was on our side. He fought hard for us and we invested through our international fund

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remote as Tallinn made the whole thing seem like a disaster waiting to happen. To his credit, Tony said, “Sure, and I have heard of Skype. Can you get Niklas to be on the video conference with you?” I said, “I will check,” and called Niklas. He was happy to oblige

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well, Tony could just put our images up on the screen and we could do a voice call. When Jesse and I got to the Skype office in Tallinn, they were all set up for us. Niklas and I sat down on some plastic chairs and got ready to go on

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the voices were crystal clear.” Niklas started chuckling with extreme pride. I asked him, “What is so funny?” He said, “That was the first ever Skype video call. It is our new VSkype product.” Once I realized what had just happened, I responded with excitement. “Niklas, we have a huge winner

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hour.” The best Startup Heroes will do whatever it takes to make a company successful! Jesse can also claim to have been on the first Skype video call. She is a good friend of Tony’s daughter and when she heard Tony’s voice, she poked her head in and said

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, “Hi.” Neither of us knew how big Skype video would become, and how great a communications tool it would be, and how much freer the world would be because of it, but we

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knew that the world would never be the same. Skype became the largest telecommunications company in the world by most metrics. In 2009, Skype sold out to eBay for $4 billion in cash and eBay shares, and after being briefly held by

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a private equity firm, was sold to Microsoft for $8.5 billion. There have been more than one billion downloads of Skype, over 300 million daily active users

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, and users have been on Skype for more than one trillion minutes. Skype has had a lasting effect on us all. Estonia became a new entrepreneurial hotspot since the engineers

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came from there, and that in turn brought on e-Governance there (more on that later). From viral marketing evolved Skype audio calls, video calls, social media, email blasting, marketing magnets, gaming customer rankings on search engines, growth hacking, crowdsourcing, and collaborative marketplaces. When we are

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will spread from customer to customer. How the customer will become the company’s salesforce. How they will promote freedom at all costs. Hotmail and Skype created a new platform for freedom. Possibilities opened up for people. People everywhere could now freely and for free communicate amongst themselves. Physical borders would

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is a good motto to live by. The three greatest entrepreneurs I have backed (so far) went much further than that. Niklas Zennstrom, founder of Skype (in concert with his partner, Janus Fries); Robin Li, founder of Chinese search engine Baidu; and Elon Musk, founder of PayPal, Tesla, and SpaceX, all

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word when referring to their customers. The word is “delight.” They said, “We want to delight our users.” This is the mindset that helped build Skype, Baidu, Tesla and SpaceX. And it probably should be the mindset you use as you become a Startup Hero. I recently talked to my friend

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, and hundreds of portfolio companies have been funded around the world. The network became a major asset for us. Arguably, we would never have backed Skype and Baidu if we hadn’t created the network. In 2008 though, the markets collapsed, and the network was beginning to unravel. Many of my

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DFJ partners who had not been around for the creation of the network (and missed out on Skype and Baidu) wondered why DFJ would tarnish the brand with groups that had spotty results. I argued that some of the funds had done quite

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the brand make the product or does the product make the brand? Charles Schwab built his brand and then created products around it. Hotmail and Skype built the product and allowed it to spread from person to person with very little friction. Think about the brands you trust. Why do you

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a hard toil. Competitors bring your startup blood to boil A steady build will surely raise the roof We trust the brands we know like Skype and Tesla But some like Bell have somehow lost their lusta It's Metcalfe's Law that defines how great our network Those people in

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that Steve Jurvetson asked if they had any other ideas. It turned out that their riskier, less safe idea was free, web-based email. The Skype founders initially pitched me on using peer-to-peer technology to generate shared Wi-Fi, then changed course and took on the long-distance carriers

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with Skype. Google, Baidu, and Yahoo were only search tools that were growing but hemorrhaging money before they all got wind of what GoTo was doing with

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an open mind. Maybe you aren’t right the first time. The founders of Hotmail originally came to us as an index for websites. The Skype founders’ first plan was to do shared Wi-Fi. Elon Musk started with a Lotus car body before designing from scratch with the incomparable S

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in other industries when they are so successful that they disrupt the status quo. I remember Skype being attacked by the long-distance carriers, who said VoIP (Voice over Internet Protocol) technology was not secure. Skype was able to deflect the attacks, since their technology was peer-to-peer file sharing and

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waves, which it turn have transformed industries and some of the companies associated with them. Industries transformed by the Internet: Information (Google), Shopping (Amazon), Communications (Skype), Entertainment (Netflix), Media (iTunes), Gaming (Minecraft), Community (Facebook) Industries transformed by the marketplace: Transportation (Uber), Hotels (Airbnb), Startups (AngelList), Workforce (Thumbtack), Lawyers (LawTrades), PR (PRx

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world have made their product a part of common language. How do you get your customers to use your company name as a verb, like “Skype me,” or “Google it”? Who is on your team – who is working with you and why are they relevant to the business. Do their bios

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general and administration expenses. Microsoft initially had zero cost of goods sold. It was simply software (bits of information) that was installed in systems. Hotmail, Skype and now many other companies have zero marketing expenses because they use viral marketing. eBay had zero sales expenses. In fact, its entire product line

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into people’s consciousness. A few, but very few, companies have been able to do this. If you can, you have a terrific marketing opportunity. “Skype me” and “Google it” were carefully planned marketing campaigns. People don’t say, “Hotmail me” or “Bing it,” but they could have if the marketing

The Future of the Internet: And How to Stop It

by Jonathan Zittrain  · 27 May 2009  · 629pp  · 142,393 words

front door of a poor user choice can intersect. At the Black Hat Europe hacker convention in 2006, two computer scientists gave a presentation on Skype, the wildly popular PC Internet telephony software created by the same duo that invented the KaZaA file-sharing program.101

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most proprietary software, a black box. It is not easy to know how it works or what it does except by watching it in action. Skype is installed on millions of computers, and so far works well if not flawlessly. It generates all sorts of network traffic, much of which is

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unidentifiable even to the user of the machine, and much of which happens even when Skype is not being used to place a call. How does one know that Skype is not doing something untoward, or that its next update might not contain a zombie-creating Trojan horse

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, placed by either its makers or someone who compromised the update server? The Black Hat presenters reverse engineered Skype enough to find a few flaws. What would happen if they were exploited? Their PowerPoint slide title may only slightly exaggerate: “Biggest Botnet Ever.”102

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Skype is likely fine. I use it myself. Of course, I use VNC, too, and look where that ended up. The most salient feature of a

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the phone.106 Many personal digital assistants come with software provided through special arrangements between device and software vendors, as Sony’s Mylo does with Skype. Software makers without deals cannot have their code run on the devices, even if the user desires it. In 2006, AMD introduced the “Telmex Internet

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will discover DVR software like MythTV that records and plays TV shows on their PCs.108 If mobile phones are too expensive, people will use Skype. But people do not buy PCs as insurance policies against appliances that limit their freedoms, even though PCs serve exactly this vital function. People buy

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on the machine, operating within a digital sandbox. This technical solution is safer than the status quo but, in a now-familiar tradeoff, noticeably limiting. Skype works best when it can also be used to transfer users’ files, which means it needs access to those files. Worse, such boundaries would have

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. Worse, the increasing reliance on the PC and Internet that suggests momentum in their use means that more is at risk when something goes wrong. Skype users who have abandoned their old-fashioned telephone lines may regret their decision if an emergency arises and they need to dial an emergency number

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. China’s government has already begun experimenting with these sorts of approaches. For example, the PC telephone program Skype is not amenable to third-party changes and is tethered to Skype for its updates. Skype’s distribution partner in China has agreed to censor words like “Falun Gong” and “Dalai Lama” in its

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of governmental power simply will be portable from one society to the next. It will make irrelevant the question about how firms like Google and Skype should operate outside their home countries. This conclusion suggests that although some social gain may result from better enforcement of existing laws in free societies

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even some measure of competition in the broadband market does not remove a provider’s incentives to discriminate.9 For example, an ISP might block Skype in order to compel the ISP’s users to subscribe to its own Internet telephony offering.10 Likewise, some argue that independent application and content

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circumvent national filtering.20 Even in some of the worst cases of network traffic shaping by ISPs, the generative PC provides a workaround. Just as Skype is designed to get around the unintended blockages put in place by some home network routers,21 it would not be a far leap for

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has called for a Carterfone rule for mobile phone service providers, allowing consumers to select whatever handset they want to work on the network, and Skype has petitioned the FCC for such a rule—at just the time that, like the old AT&T, Steve Jobs insists that the iPhone must

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/bh-eu-06-speakers.html#Biondi (last visited June 1, 2007). 102. Philippe Biondi & Fabrice Desclaux, Presentation at Black Hat Europe: Silver Needle in the Skype 95 (Mar. 2—3, 2006). For slides, see http://blackhat.com/presentations/ bh-europe-06/bh-eu-06-biondi/bh-eu-06-biondi-up.pdf

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.com/2006/06/10-things-new-linux-user-needs-to.html (June 17, 2006) (“Reboots are not SOP (Standard Operating Procedure).”). 3. See Skype, Can I Call Emergency Numbers in the U.S. and Canada?, http://support.skype.com/index.php?a=knowledgebase&j=questiondetails&i=1034 (last visited June 1, 2007

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) (“Skype is not a telephone replacement service and emergency numbers cannot be called from Skype.”). 4. Jim Davis, TiVo Launches “Smart TV” Trial, CNET NEWS.COM

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309 (supporting exercise of free speech through democratic channels in societies observing the rule of law, rather than through “technological tricks”). 53. See Marguerite Reardon, Skype Bows to Chinese Censors, CNET NEWS.COM, Apr. 20, 2006, http://news.com.com/2061-10785_3-6063169.html. 54. See Rebecca MacKinnon, China’s

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Framework for Network Neutrality Regulation, 5 J. TELECOMM. & HIGH TECH. L. 329, 368—77 (2007) (noting the existence of switching costs and other factors). 10. Skype has petitioned the U.S. Federal Communications Commission to require mobile phone network providers to allow the use of

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Skype—and any other application chosen by the user—over their networks. Petition to Confirm a Consumer’s Right to Use Internet Communications Software and Attach

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Devices to Wireless Networks, in the Matter of Skype Communications, FCC Petition RM-11361 (2007), available at http://svartifoss2.fcc.gov/prod/ecfs/retrieve.cgi?native_or_pdf=pdf&id_document=6518909730 11. See

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-to-end encryption that prevents an ISP from discerning the activity in which a user is engaging). 21. See Skype, http://skype.com (last visited May 15, 2007); Wikipedia, Skype, http://en.wikipedia.org/wiki/Skype (as of May 15, 2007, 17:45 GMT). 22. Notably, the Nintendo Wii has been configured in this

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–9, 210, 221; ubiquitous, 212–13 September 11 attacks and PATRIOT Act, 186–87 SETI@home, 90 ShotSpotter, 314n43 signal neutrality, 182 Simpson, Jessica, 53 Skype, 56–57, 58, 59, 60, 102, 113, 178, 180, 182 Slashdot, 217 smoking bans, 118 snopes.com, 230 sobig.f virus, 47 social layer, 67

The 4-Hour Workweek: Escape 9-5, Live Anywhere, and Join the New Rich

by Timothy Ferriss  · 1 Jan 2007  · 426pp  · 105,423 words

be able to get 15 times as much done in a normal workweek.” —TIM DRAPER, founder of Draper Fisher Jurvetson, financiers to innovators including Hotmail, Skype, and Overture.com “Tim has done what most people only dream of doing. I can’t believe he is going to let his secrets out

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). This could also be two cell phones, or the non-urgent line could be an Internet phone number that routes calls to online voicemail (www.skype.com, for example). Use the cell number in the e-mail autoresponse and answer it at all times unless it is an unknown caller or

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to do with or sell as they like (this is often enough) and/or offer them a small up-front or ongoing royalty payment. Use Skype.com with HotRecorder (more on these and related tools in Tools and Tricks) to record these conversations directly to your PC and send the mp3

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.com) (PC), Call Recorder (http://ecamm.com/mac/callrecorder/) (Mac) Use these programs to record any inbound or outbound phone call via computer using Skype (www.skype.com) and other VoIP programs. NoCost Conference (www.nocostconference.com) Provides a free 800-number conference line, as well as free recording and file retrieval

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DESIGN IN ACTION I’m a U.S. citizen and it was impossible for my friends and relatives to track me down by phone. Enter Skype In. It’s not new but allows you to lease a fixed U.S. (or other country) phone number which then forwards to your

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Skype account. About $60/year. Within Skype you can then set up call forwarding to ring you at your local number. You pay the rate as if you were calling

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used this in about 40 countries and it works like a treat. The call quality is usually great and the convenience is amazing. http://www.skype.com/allfeatures/onlinenumber/. A caveat is to always, ALWAYS get a local SIM card for your unlocked GSM phone. Roaming is for amateurs. A local

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the latter—have fewer features and are more specifically designed for automatic backups to their online storage. Free and Low-Cost Internet (IP) Telephones Skype (www.skype.com) Skype is my default for all phone calls. It allows you to call landlines and mobile phones across the globe for an average of 2

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–5 cents per minute, or connect with other Skype users worldwide for free. For about 40 euros per year, you can get a U.S. number with your home area code and receive calls

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to a foreign cell phone. This makes your travel invisible. Lounge on the beach in Rio and answer calls to your “office” in California. Nice. Skype Chat, which comes with the service, is also perfect for sharing sensitive log-in and password information with others, as it’s encrypted. Vonage (www

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sites, and both will give you a local number in your area code that will forward to your friend. VoIPBuster also acts as a cheaper Skype with free calls to more than 20 countries. International Multi-Band and GSM-Compatible Phones My World Phone (www.myworldphone.com) I’m partial to

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my assistant to be more prepared and more concise. Each night (or early the next morning), I’ll listen to my assistant’s voicemail via Skype and simultaneously write out the next actions (1. Bob: Tell him that … 2. Jose in Peru: Ask him for … 3. Speaking in NC: Confirm …, etc

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.) in a Skype chat or quick e-mail. How long does the new system take? 4–10 minutes instead of 6–8 hours of filtering and repetitive responses

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website as to answer questions accordingly. Contact Information Tim Ferriss [mailing address] Tim Cell (your use only): [private cell] Number to give others: [GrandCentral number] Skype: XXXXX Billing Address (Private): [billing address] Purchases ASK [head VA], for his AMEX NUMBER. SHE WILL ADVISE WHETHER PURCHASES CAN BE APPROVED. Question and Answer

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really, unless it’s a scheduled discussion. Just leave yourself logged in, and I’ll log in if I need something. [I tend to use Skype chat these days, as it’s encrypted and I can avoid a separate IM program.] Do you prefer a phone call or an e-mail

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necessary for this to continue. For meetings with program directors and the marketing team, I would use a free video and phone conferencing service called *Skype. We usually meet once or twice to discuss changes to their marketing materials and the rest of the process is continued through e-mail and

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.com. If the experiment with the *Seminar Photo Contest fares well, I could also manage that process via the web using Aptify, e-mail, and Skype. Responsibility: Identify and implement new opportunities to leverage marketing materials. Expectations: Ideas are researched for feasibility and effectiveness. Chosen projects are designed and sent out

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within the budget and timeline. Contract Solution: I would utilize e-mail and Skype to communicate any new ideas and opportunities to leverage marketing materials. I have recently proposed creating a one-page calendar of our program deadlines to

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usability and has also been tested on multiple computers in Argentina (thanks to my sister testing it out for me while she was in Argentina). *Skype—www.skype.com, Skype is a free software that allows you to talk for free via the Internet. You can also use

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Skype with regular phones to make calls internationally for a low rate of about .04 cents a minute. Skype also has video chatting capabilities and conference call capabilities for meetings. The setup requires downloading the

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Skype software free) and buying a headset with microphone ($10) and webcam ($ ranges) for each computer. I have tested

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flamenco teacher for our child and we have also used online sources like our piano teacher in Chicago who teaches our child in Spain via Skype. E-libraries are very important (especially with a child who is a voracious reader). Http://learninfreedom.org/languagebooks.html is an excellent resource on language

We Are Anonymous: Inside the Hacker World of LulzSec, Anonymous, and the Global Cyber Insurgency

by Parmy Olson  · 5 Jun 2012  · 478pp  · 149,810 words

funnier. There was an equality he had never experienced before, an ease of conversation and a sense of shared identity. When the Internet telephone service Skype came along, he used it to talk to his new friends by voice for the first time. One day on

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Skype, someone suggested doing a prank call and letting everyone else listen in. Jake jumped at the opportunity. He found the number for a random Walmart

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happy with new ideas and gimmicks. Eventually they moved to a website called Tiny Chat, where dozens of users could listen in on Jake’s Skype pranks. By this time he was an occasional visitor to 4chan and /b/, attracted mainly by the pranks and raids. He noticed he could grab

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contacted by a reporter from state-backed TV network Russia Today and invited to give his first ever live television interview, an audio discussion over Skype. He was nervous in the moments leading up to the interview, but when it came to it, he proclaimed as confidently as he could that

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known as Marduk (and also known as Q) said on February 8, the same day Aaron Barr and his family fled their home. “An Anon Skype party should be in order,” said Topiary. (It eventually happened, but only with people from AnonOps who were willing to reveal their voices.) They threw

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days, Brown kept sending messages to Topiary about HBGary. Topiary soon got the hint that Brown was serious and he invited him into a private Skype group with Gregg Housh and a few others to focus on researching the e-mails more deeply. Topiary kept the

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Skype group open at all times and found for the next two weeks that he was increasingly being pulled into its conversations, spending at least seven

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mocked Brown and dismissed Metal Gear as trolling was now talking it up as a success on IRC. The investigation team retreated to their private Skype group and spent many more hours trawling through e-mails, making phone calls, and listening to Brown. Brown sometimes assigned jobs, but more often people

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acquired a trove of e-mails and needed some advice. The leak, he said, involved Bank of America. Intrigued, Brown invited him into his secret Skype group with Topiary and WhiteKidney for a conference call. OpLeakS came on with a thick New Jersey accent and monotone voice. At first Brown and

…

lender had been hiding loan mistakes or how managers practiced favoritism. It all pointed to fraudulent mortgage practices, he told Brown and the others on Skype, stuff that could bring down Bank of America. “Why don’t you send them over so we can take a look,” said Brown, who by

…

his favorite movie. He hated the idea of government-contracted software doing that a hundred times more efficiently. But the stress, the stream-of-consciousness Skype discussions, the conspiracies about the military were getting to be too much. He started thinking about his other group—Sabu, Kayla, and the others in

…

and more throughout the network, ever since Chanology. Emick had kept friendships with a few Anons, hosted some supporters in her home, and joined a Skype group sometimes called the Treehouse. She described them as “just some friends who hung out and talked.” Chanology had spawned new Anonymous cells, or sometimes

…

social engineering under the nicknames Mudsplatter and Hubris. He and Emick served as administrators on Laurelai’s website, and the pair developed a friendship via Skype, instant-message chats, and phone calls. Often they would just gossip about the hacking scene, taking pleasure in trash-talking their enemies. Emick told Byun

…

would be able to pinpoint who had done it. Topiary changed his nickname to Slevin and, with a slightly heavy heart, whittled his contacts on Skype down to three unnamed people. There was the sound of clattering as Jake put dishes in the sink, including a plate covered with crumbs from

…

this, on May 11, Ryan’s full name was published online, along with his home address in Essex, Great Britain, his age, cell phone number, Skype name, and the e-mail associated with his PayPal account—all presented on a simple black web page. The doxer had listed his full name

…

. Eventually it led him to a video site and an account that included another image avatar (a painting) that the girl had used on her Skype account. One of its videos featured an obese girl playing the ukulele. The voice and alias details matched up. Topiary had laughed a little but

…

on IRC, he wanted to hear what the new ally sounded like in voice to better suss him out, so the two became contacts on Skype. When Ryan’s voice came through, his English accent was so strong, he sounded almost Australian. Ryan spoke at a rapid-fire pace, openly bragging

…

would become a lot more fun. He and Ryan started talking and doing some prank calls on Skype with some of Ryan’s friends as an audience. Then Ryan set them up with a joint Skype Unlimited account so they could call anywhere in the world, dropping eighty dollars in credit without

…

available with the corresponding digits. They now had a telephone hotline: 1-614-LULZSEC. It was a free Google number that directed to their new Skype Unlimited-World-Extra number that in turn could bypass to two other potential numbers registered to fake IP addresses. The pair created two voice-mail

…

main website of America’s Central Intelligence Agency. Then he fired. Within a few minutes, CIA.gov had gone down. “CIA ovened,” Ryan said on Skype before beginning a monologue about how he disliked the United States. Topiary was stunned. He visited the CIA’s main site and saw it really

…

each letter. If you were looking for fun, you could use it to send someone a message over Skype; it might crash his or her program. Jake started typing. “If you put that into Skype it’ll reverse your text,” he said. William looked visibly impressed. “Your memory is amazing,” he said

…

the HBGary attack, including how they used the website HashKiller to crack the company’s passwords, came from interviews with Topiary conducted via IRC and Skype (voice only). Details of Barr’s research on Anonymous, including the “hasty notes like ‘Mmxanon—states…ghetto,’” came from his research notes, which were posted

…

Topiary, which ends “Die in a fire. You’re done” comes from a snippet of the chat log that was cut and pasted to a Skype conversation between me and Topiary a few days after the attack. Further details about the attack came from interviews with Jake Davis, as well as

…

of details about the experiences of Jennifer Emick are derived from phone interviews with Emick herself, as well as from a few interviews conducted over Skype text chat. Extra details about the methods of intimidation used by Scientology representatives against Anonymous protesters come from the testimony of Emick, Laurelai Bailey, various

…

and experiences of Laurelai Bailey (formerly Wesley Bailey) come from phone interviews with Bailey herself, along with several discussions held via Internet Relay Chat and Skype text chat. The details of “simultaneous worldwide protests on February 10” come from Bailey’s and Emick’s own testimonies as well as from various

…

. Her view of hacking as an addiction comes from a later, online interview. The online poll by Johnny Anonymous was described to me in a Skype interview with Johnny Anonymous himself, conducted on March 7, 2011. Descriptions of Kayla’s obsessive attempts to keep her identity hidden are sourced from interviews

…

14: Backtrace Strikes The opening paragraphs of this chapter are sourced from interviews with Jennifer Emick, with some added details—including the name of her Skype group, the Treehouse—coming from Anonymous-related blogs. Details about the arrests in the Netherlands and Britain are sourced from various mainstream news reports. The

…

were addressed to a fake name anyway, before passing them over to him, so that he never had to give out his real address. The Skype number 1-614-LULZSEC was off at all times and redirected to another Google number, which was also offline and redirected instantly to the main

…

Skype account that Topiary and Ryan were using. This account had been registered via a fake Gmail account on a random IP address. I have sourced

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Bold: How to Go Big, Create Wealth and Impact the World

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Smart Cities: Big Data, Civic Hackers, and the Quest for a New Utopia

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Samsung Rising: The Inside Story of the South Korean Giant That Set Out to Beat Apple and Conquer Tech

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Breath: The New Science of a Lost Art

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The Mutant Project: Inside the Global Race to Genetically Modify Humans

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Scotland’s Jesus: The Only Officially Non-Racist Comedian

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This Chair Rocks: A Manifiesto Against Ageism

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The 4-Hour Chef: The Simple Path to Cooking Like a Pro, Learning Anything, and Living the Good Life

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The Next Factory of the World: How Chinese Investment Is Reshaping Africa

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Tools and Weapons: The Promise and the Peril of the Digital Age

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Permanent Record

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The Second Machine Age: Work, Progress, and Prosperity in a Time of Brilliant Technologies

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Scarred: The True Story of How I Escaped NXIVM, the Cult That Bound My Life

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Dawn of the New Everything: Encounters With Reality and Virtual Reality

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The Dangerous Case of Donald Trump: 27 Psychiatrists and Mental Health Experts Assess a President

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Nomad Capitalist: How to Reclaim Your Freedom With Offshore Bank Accounts, Dual Citizenship, Foreign Companies, and Overseas Investments

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A Crack in Creation: Gene Editing and the Unthinkable Power to Control Evolution

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Cryptoassets: The Innovative Investor's Guide to Bitcoin and Beyond: The Innovative Investor's Guide to Bitcoin and Beyond

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@War: The Rise of the Military-Internet Complex

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The Best Business Writing 2013

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Creatures of a Day: And Other Tales of Psychotherapy

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Growth Hacking Techniques, Disruptive Technology - How 40 Companies Made It BIG – Online Growth Hacker Marketing Strategy

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A Burglar's Guide to the City

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Designing for Emotion

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The Great Convergence: Information Technology and the New Globalization

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Chaos Monkeys: Obscene Fortune and Random Failure in Silicon Valley

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The Economic Singularity: Artificial Intelligence and the Death of Capitalism

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Algorithms to Live By: The Computer Science of Human Decisions

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Geek Sublime: The Beauty of Code, the Code of Beauty

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The Dark Net

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The Innovation Illusion: How So Little Is Created by So Many Working So Hard

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Grave New World: The End of Globalization, the Return of History

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The Golden Thread: How Fabric Changed History

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Googled: The End of the World as We Know It

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The Happiness Curve: Why Life Gets Better After 50

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Wild Ride: Inside Uber's Quest for World Domination

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The Introvert Entrepreneur: Amplify Your Strengths and Create Success on Your Own Terms

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The Slow Fix: Solve Problems, Work Smarter, and Live Better in a World Addicted to Speed

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Squeezed: Why Our Families Can't Afford America

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Radical Markets: Uprooting Capitalism and Democracy for a Just Society

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Dragnet Nation: A Quest for Privacy, Security, and Freedom in a World of Relentless Surveillance

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The Human Age: The World Shaped by Us

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Smart Money: How High-Stakes Financial Innovation Is Reshaping Our WorldÑFor the Better

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The Despot's Accomplice: How the West Is Aiding and Abetting the Decline of Democracy

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The Great Firewall of China

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Masters of Management: How the Business Gurus and Their Ideas Have Changed the World—for Better and for Worse

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The Patient Will See You Now: The Future of Medicine Is in Your Hands

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The Myth of Capitalism: Monopolies and the Death of Competition

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The Investment Checklist: The Art of In-Depth Research

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The Age of Cryptocurrency: How Bitcoin and Digital Money Are Challenging the Global Economic Order

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Tech Titans of China: How China's Tech Sector Is Challenging the World by Innovating Faster, Working Harder, and Going Global

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The Cosmopolites: The Coming of the Global Citizen

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The Secret World: A History of Intelligence

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First Time Ever: A Memoir

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Finding the Mother Tree: Discovering the Wisdom of the Forest

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Off the Edge: Flat Earthers, Conspiracy Culture, and Why People Will Believe Anything

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AIQ: How People and Machines Are Smarter Together

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Startupland: How Three Guys Risked Everything to Turn an Idea Into a Global Business

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More Everything Forever: AI Overlords, Space Empires, and Silicon Valley's Crusade to Control the Fate of Humanity

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The Future Is Analog: How to Create a More Human World

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How to Be Human: An Autistic Man's Guide to Life

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House of Huawei: The Secret History of China's Most Powerful Company

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On Time and Water

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The Dark Cloud: How the Digital World Is Costing the Earth

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A Grand and Bold Thing: An Extraordinary New Map of the Universe Ushering

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Crack-Up Capitalism: Market Radicals and the Dream of a World Without Democracy

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The Secret War Between Downloading and Uploading: Tales of the Computer as Culture Machine

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The Brussels Effect: How the European Union Rules the World

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Narconomics: How to Run a Drug Cartel

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The Quiet Coup: Neoliberalism and the Looting of America

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Frommer's Kauai

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The Doomsday Calculation: How an Equation That Predicts the Future Is Transforming Everything We Know About Life and the Universe

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The New Tourist: Waking Up to the Power and Perils of Travel

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Fancy Bear Goes Phishing: The Dark History of the Information Age, in Five Extraordinary Hacks

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Singularity Rising: Surviving and Thriving in a Smarter, Richer, and More Dangerous World

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The World as It Is: A Memoir of the Obama White House

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IRL: Finding Realness, Meaning, and Belonging in Our Digital Lives

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Ghost Road: Beyond the Driverless Car

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The Master Switch: The Rise and Fall of Information Empires

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An Astronaut's Guide to Life on Earth

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Kleptopia: How Dirty Money Is Conquering the World

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Upscale: What It Takes to Scale a Startup. By the People Who've Done It.

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No Ordinary Disruption: The Four Global Forces Breaking All the Trends

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Snowden's Box: Trust in the Age of Surveillance

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No Rules Rules: Netflix and the Culture of Reinvention

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Tribe of Mentors: Short Life Advice From the Best in the World

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When Computers Can Think: The Artificial Intelligence Singularity

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Enlightenment Now: The Case for Reason, Science, Humanism, and Progress

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Beyond: Our Future in Space

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Crushing It!: How Great Entrepreneurs Build Their Business and Influence—and How You Can, Too

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DarkMarket: Cyberthieves, Cybercops and You

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The 4-Hour Body: An Uncommon Guide to Rapid Fat-Loss, Incredible Sex, and Becoming Superhuman

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Mastering Prezi for Business Presentations

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Dogfight: How Apple and Google Went to War and Started a Revolution

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Frommer's England 2011: With Wales

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Effective Programming: More Than Writing Code

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Machines of Loving Grace: The Quest for Common Ground Between Humans and Robots

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Zucked: Waking Up to the Facebook Catastrophe

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Artificial Intelligence: A Modern Approach

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What's Your Future Worth?: Using Present Value to Make Better Decisions

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The Big Nine: How the Tech Titans and Their Thinking Machines Could Warp Humanity

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Exercise Every Day: 32 Tactics for Building the Exercise Habit (Even If You Hate Working Out)

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Capitalism Without Capital: The Rise of the Intangible Economy

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The Numerati

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The Blockchain Alternative: Rethinking Macroeconomic Policy and Economic Theory

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Only Humans Need Apply: Winners and Losers in the Age of Smart Machines

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Coders: The Making of a New Tribe and the Remaking of the World

by Clive Thompson  · 26 Mar 2019  · 499pp  · 144,278 words

In Pursuit of Memory: The Fight Against Alzheimer's

by Joseph Jebelli  · 30 Oct 2017  · 294pp  · 87,429 words

Frommer's Mexico 2009

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Frommer's San Diego 2011

by Mark Hiss  · 2 Jan 2007

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Industry 4.0: The Industrial Internet of Things

by Alasdair Gilchrist  · 27 Jun 2016

Reset: How to Restart Your Life and Get F.U. Money: The Unconventional Early Retirement Plan for Midlife Careerists Who Want to Be Happy

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The Death of Money: The Coming Collapse of the International Monetary System

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Company of One: Why Staying Small Is the Next Big Thing for Business

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This Machine Kills Secrets: Julian Assange, the Cypherpunks, and Their Fight to Empower Whistleblowers

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438 Days: An Extraordinary True Story of Survival at Sea

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Pandora's Brain

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4th Rock From the Sun: The Story of Mars

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Hacking Growth: How Today's Fastest-Growing Companies Drive Breakout Success

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England

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I'm Judging You: The Do-Better Manual

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The One Device: The Secret History of the iPhone

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Do More Faster: TechStars Lessons to Accelerate Your Startup

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Machine, Platform, Crowd: Harnessing Our Digital Future

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Age of Discovery: Navigating the Risks and Rewards of Our New Renaissance

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Jennifer Morgue

by Stross, Charles  · 12 Jan 2006

Alan Partridge: Nomad: Nomad

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Here I Am: The Story of Tim Hetherington, War Photographer

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The Complete Android Guide: 3Ones

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Aerotropolis

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The Finance Curse: How Global Finance Is Making Us All Poorer

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Dual Transformation: How to Reposition Today's Business While Creating the Future

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The Cheapskate Next Door: The Surprising Secrets of Americans Living Happily Below Their Means

by Jeff Yeager  · 8 Jun 2010  · 189pp  · 64,571 words

Costa Rica

by Matthew Firestone, Carolina Miranda and César G. Soriano  · 2 Jan 2008

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by David Baird, Juan Cristiano, Lynne Bairstow and Emily Hughey Quinn  · 21 Sep 2007

The Orbital Perspective: Lessons in Seeing the Big Picture From a Journey of 71 Million Miles

by Astronaut Ron Garan and Muhammad Yunus  · 2 Feb 2015

Surviving AI: The Promise and Peril of Artificial Intelligence

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The Most Human Human: What Talking With Computers Teaches Us About What It Means to Be Alive

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The Wikipedia Revolution: How a Bunch of Nobodies Created the World's Greatest Encyclopedia

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Television disrupted: the transition from network to networked TV

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Beautiful security

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Ctrl Alt Delete: Reboot Your Business. Reboot Your Life. Your Future Depends on It.

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Blitzscaling: The Lightning-Fast Path to Building Massively Valuable Companies

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Twitter and Tear Gas: The Power and Fragility of Networked Protest

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ZeroMQ

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The New Kingmakers

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Content: Selected Essays on Technology, Creativity, Copyright, and the Future of the Future

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Uberland: How Algorithms Are Rewriting the Rules of Work

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How to Change Your Mind: What the New Science of Psychedelics Teaches Us About Consciousness, Dying, Addiction, Depression, and Transcendence

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Maeve in America: Essays by a Girl From Somewhere Else

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Present Shock: When Everything Happens Now

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Israel & the Palestinian Territories Travel Guide

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The Revolt of the Public and the Crisis of Authority in the New Millennium

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Found in Translation: How Language Shapes Our Lives and Transforms the World

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Bottle of Lies: The Inside Story of the Generic Drug Boom

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Tubes: A Journey to the Center of the Internet

by Andrew Blum  · 28 May 2012  · 314pp  · 83,631 words

Not My Father's Son: A Memoir

by Alan Cumming  · 6 Oct 2014  · 221pp  · 71,449 words

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by Robert Ullian  · 31 Mar 1998

The Debian Administrator's Handbook, Debian Wheezy From Discovery to Mastery

by Raphaal Hertzog and Roland Mas  · 24 Dec 2013  · 678pp  · 159,840 words

The Serengeti Rules: The Quest to Discover How Life Works and Why It Matters

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Giving the Devil His Due: Reflections of a Scientific Humanist

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Going Dark: The Secret Social Lives of Extremists

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Ludicrous: The Unvarnished Story of Tesla Motors

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How to Work Without Losing Your Mind

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