electronic shelf labels (ESLs)

Amazon: How the World’s Most Relentless Retailer Will Continue to Revolutionize Commerce

by Natalie Berg and Miya Knights  · 28 Jan 2019  · 404pp  · 95,163 words

to add Pokémon Go AR ‘lures’, called PokéStops, and drive footfall by enticing players into their stores. When it comes to digitizing every instore experience, electronic shelf labels (ESLs) are not new technology. But they do typify the reason Wi-Fi should be basic hygiene in a store of the future that employs

…

–71 role of mobile: frictionless, personalized experience 67–69 role of mobile: knowledge is power 66–67 next-generation retail: quest for omnichannel 63–66 electronic shelf labels (ESLs) 177–79 The Everything Store 6, 29 see also Stone, B Facebook 45, 76 Marketplace 213 Messenger purchasing bot 179 Payments 213 Fear of

The Heart of Business: Leadership Principles for the Next Era of Capitalism

by Hubert Joly  · 14 Jun 2021  · 265pp  · 75,202 words

repetition, the forklifts running over you, all are declining, as routine tasks get automated. Take my old supermarket summer job. It is being replaced by electronic shelf labels, which get updated at the flick of a finger on a central computer. Even in manufacturing, farming, and other traditionally strenuous occupations, work is becoming

Enshittification: Why Everything Suddenly Got Worse and What to Do About It

by Cory Doctorow  · 6 Oct 2025  · 313pp  · 94,415 words

act on surveillance data and other information. Tech suppliers are doing everything they can to bring twiddling to the “real” world. Take the increasingly popular electronic shelf labels popping up in grocery stores. These e-ink displays are networked and can adjust the price of everything in a given store, or in all

…

the stores in a chain, at the click of a mouse. In Norway, where electronic shelf labels are popular, some merchants “adjust” prices more than two thousand times per day. Twiddling is a system of pumps that digital platforms can use to

…

every industry opens up new opportunities for twiddling and, with it, intensifying enshittification. Enshittification is coming for everything. Recall the example of grocery stores implementing electronic shelf labels (page 128). When Jeff Bezos, owner of Amazon Fresh (an online grocery store), wants to hike the prices of eggs based on a data-driven

…

in a Whole Foods as you wandered the aisles, he would have needed an army of rollerblading teenagers armed with pricing guns. But add in electronic shelf labels, and everything in the Whole Foods gets hooked up to a slider bar just like the goods for sale in an Amazon Fresh—no teenagers

…

required. Recall, too, that Norwegian grocers, who lead the world in electronic shelf labels, already reprice their goods more than two thousand times per day. They claim that this is done to provide discounts (for example, making milk cheaper